sracer

Quote:

Originally posted by HBKDinobot Indeed... If everyone just sat on their hands when ever there was injustice nothing would happen and this country would suck. It's people who complain, make a fuss, and show the facts, that get things changed for the better. Not just sitting there waiting to get screwed in the behind again, that just tells the companies that they CAN take advantage of the customer. We should not and cannot allow that.

...and no one is saying that we should.

Making a complaint here is easy. Have you contacted the press? Have you written up a review of Dell's customer service at epinions and other sites?

It was guys like SuperGuy contacting online news organizations that got CNet to confront Dell, and for Dell to grudgingly admit the problem existed.

As an aside, I have a fundamental problem with trying to "get things changed for the better" for a for-profit corporation like Dell. I'm not on their payroll. I am (was) a customer. They should have the vested interest in "changing for the better" themselves... we're not talking about a community or country where there is a sense of patriotism.

russian

Quote:

Originally posted by MentalV [I will keep my Ax because I like the device, I will keep complaining because their customer service sucks. It's my right to say it, I take it and run with it. [/B]

I agree about customer care, but you can asc for consession, I have got 3400 mAH for free as a consession. So I know they suck, they know they suck, but I am a happy customer.

ajabbari

You know, another CNET article about this blossoming fiasco may not be such a bad thing at this point. I'm tired of giving Dell the benefit of the doubt, it may be time to take some action with the hopes that they will be a bit more motivated when it comes to support, and addressing this whole issue.

Up to this point I could understand the delay, and I was willing to forgive them for it. But now that this product is about to be 3 months delayed, I think they owe us a damn good explanation as to why.

I used to recommend Dell regularly to colleages and friends as a PC manufacturer, but I think that from what I've seen from their tech support, and considering the fact that HP users have been coasting along without trouble this whole time, I would only recommend them to any enemies I may have at this point. Once again the problem is not the hardware, it's the support, which can be as important (if not more so) once you get in trouble.

UPDATE: Just realized someone already had a link to a CNET article on this issue

http://news.com.com/2100-1041_3-5067160.html?tag=fd_top

MentalV

Quote:

Originally posted by sracer ...and no one is saying that we should. Making a complaint here is easy.

that is exactly my point, why would I go through the trouble of contacting the press and makin a scene with them if they might never even pay attention to it.

Here I post and these are bad recomendations stuck here for present, past and possible customers or Dell. If that helps a tiny bit in hurting their sales like a company with bad customer service should be hurt then I am a happy camper.

I dont have to go through all the trouble for someone else's mistake and I sure wont stay quiet about such horrible customer service either.