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Does this sound right
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Well, the ROM is correct, but the Ax does a hard reset during the upgrade and your My Documents folder should have been cleaned. And, according to Dell's instructions, verified by those who did not read the instructions, you can't use the backup created by the previous OS (unless you are fortunate enough to use Pocket Backup Pro). You can only sync. Now, if, before the upgrade, the files in your "My Documents" folder were synced to your PC and you logged on as instructed, then they would have been synced back. Any possibility this scenario is what happened?