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Upgrad to 2003 Problems and comments from Dell Tech-Support
Fellow Aximians-
I have a Axim X5, the 300Mhz 32 Mb version and attempted to upgrade my OS to 2003 yesterday. (Brief rundown of the process) There are two steps 1. backing up your ROM and 2. the actual upgrade itself (ie. Transfer of files from the CD to the device) During the second step when the progress bar got to about 13% or so my connection (thru ActiveSync ver 3.7.1) would drop and the process would eventually display a message saying that the upgrade was incomplete…or fail…something to that effect. I would then have to establish a new connection under a new name i.e. Pocket_PC, Pocket_PC2, Pocket_PC3, etc. After the 7th connection I decided to call Dell technical support. I talked to a technician for about an hour and we basically ran through the same procedure that I did 7 previous times (I even tried to upgrade thru a guest connection) and sure enough it failed again at the same location. The tech I was talking to then put me on hold for about 20 minutes, when he returned he told me that a lot of people were having problems upgrading to 2003 and that I should send the CDs back for a full refund. Of course I asked when a new upgrade CD would be available and he said that it was out of Dell’s control and that it was up to Microsoft to release it.
From reading the other threads it seems like some of you got the upgrade to work. Did anybody else experience problems like me? I welcome any thoughts or comments.
Thass
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