Didn't you read the quote? Dell says what is posted on the forums is not official. Why is that hard to understand. Mislead? Maybe if you belived Dell-Rollie was an official voice, but that doesn't absolve you for not reading the Terms and Conditions for the forums.
What I read here is not official either in that sense, so then don't quote Chris or anyone else.
Don't come with the Terms and Conditions to me. What are you, a lawyer? Whatever it says, what happened is still deception. Just read those forums. Lots of people were led into thinking that an upgrade would be offered. They were glad and they commended Dell for listening to them.
How do you know the Terms and Conditions is official anyway? Maybe just some webmaster put it there, that doesn't mean it's official.
In your quote as77 it states
"Now, here come the qualifiers. I have not been told when the upgrade will be available, what the cost will be, who will qualify if there is a free upgrade, what models will be included in the upgrade, or how the upgrade will be made available"
Notice it says no idea the cost, who or "WHAT MODELS WILL BE INCLUDED"
Hmmm.
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Originally posted by as77 What I read here is not official either in that sense, so then don't quote Chris or anyone else.
I know Chris and who he contacts so I feel safe in that assessment. If you don't that is fine. I'm not forcing you to take it as fact.
Quote:
Don't come with the Terms and Conditions to me. What are you, a lawyer? Whatever it says, what happened is still deception. Just read those forums. Lots of people were led into thinking that an upgrade would be offered. They were glad and they commended Dell for listening to them.
Ignorance is not an excuse. I'm not a lawyer, but I do understand how Dell works. Frankly the Community Forums are worthless and you shouldn't be there for any reason.
Quote:
How do you know the Terms and Conditions is official anyway? Maybe just some webmaster put it there, that doesn't mean it's official.
:soap: OK, I must chime in. Like I said earlier in previous posts, I am not offended in anyway that someone does not take my reporting as "official". Heck, I do not really care if some never believe me. I will say that my source is the "Horses Mouth" and my source will not be named to validate my info. My contact prefers not to be named and I respect that.
Those that know me and the site real well know that I would not post anything on this or any other site unless I knew it was factual. I think I have to trust the person that keeps me informed. She trusts me not to release info months early.
Is Dell right in this matter? That is another conversation. I am disappointed, but understand. There is a lot more to it that loading it up like an OS on a Personal Computer.
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Ok here is an idea/question.
Let's say we put together some money. Is there any good programmer that is capable of create a WM2003SE ROM for X5?
I mean is it duable?
Because if it is then it would be a pretty good deal for the guy who can do it.
Let's say every interested owner of X5 put $10 into Chris account with the note "WM"003SE fund".
If we put together 5000 people that's a 50k fund for someone that can do it.
And then let's say two or three people work toghether it would take less time and they still would get a lot of money.
Expecially considering that 5k people is ridiculous. I think there would be much more.
And then let's say something goes wrong and the project fails we could leave the money to chris. 10 bucks each is no biggie and he would finally make something out of this.
The question is: is it duable?
Nico
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I didn't say that I don't believe the info from Aximsite. I do believe it. What I'm saying is that it's not more official in any sense than what Dell-Rollie reports at the Dell forums. You guys here make us sure that your info comes from a very authentic source. He there says the same thing. None of it is official in the sense that 1. there was no official press release from Dell, 2. the persons who provided the info don't want to be named (I wonder why) and we don't know who they actually are.
However, if a Dell employee whose job is to communicate with customers on the Dell website says that he has been authorized to tell us the following info then that is something that should be given credit and obviously lots of customers will take it seriously. Whatever the freaking Terms and Conditions says, what Dell did (i.e. let that apparently false info from their employee appear on their website) was definitely sufficient to deceive the customers. I mean customers are completely justified in feeling deceived after this incident. Arguing that one should have read the Terms and Conditions is a lawyerish stance that ignores the realities. If a company deceives you then that is deception even if they can show you some fine print to cover their backsides. It may not be deception in a strictly legal sense but it is deception by any everyday definition of the word and customers do not appreciate it.
I opened a thread about this in the WM2003SE section.
I think technically is certainly possible. Probably actually easy. I bet it can be done in two days.
Licensing, however, might be a very complex issue.
while you people are posting here,ill ask this: i have the x5 400 with 2002,i want to get the regular 2003 upgrade...i dont care about wm2003se.now if i buy the 2003 upgrade,is it safe to assume that the disk i buy will have all the bugs worked out on it and all the patches in order, so i dont have to come here or there and all over to hunt down patches and bug fixes?
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Dell puts the Terms et al there because they don't want to get in trouble for what a moderator might post. I'm not arguing that you should read the Terms and Conditions, believe me they are very dry, but they absolve Dell from being held accountable for what is said in the forums. Deception would be if it was intentional and it would appear in the quote you provided that it wasn't. I expect he tried to find out information because of that long thread and asked the wrong person.
If you were saying this is a PR problem, I might agree with you, but you might have to ask yourself if Aximsite, Pocket PC Thoughts and Brighthand all keep mum about something as "important" as what Dell-Rollie says, you might want to take it with a grain of salt.
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