Dell makes official 2003SE announcement!

nasatech · 09-07-04, 04:35 PM

Fresh from the Dell support forums:
All,

I can confirm that Dell will not be offering the upgrade to Windows Mobile 2003 Second Edition for Axim X5 and X3 owners. This decision was made after carefully considering the requests made by Axim owners here on the forum, and elsewhere.

I was given incorrect information, which I posted to this forum. I am sorry to have supplied that incorrect information to the users of this forum.

I have not been given any information pertaining to specific reasons behind this decision.

This message was signed by Rollie, the forum moderator - the thread can be found at:
http://forums.us.dell.com/supportfor...ssage.id=12247

as77 · 09-07-04, 04:49 PM

He's way behind the events.

BTW this doesn't make it official. The Terms of Service states: "Dell does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any content on the Community Forum, regardless of who originates that content."

nasatech · 09-07-04, 05:16 PM

Originally Posted by as77

He's way behind the events.

At least he didn't commit any spelling errors in his post....

currahee2100 · 09-09-04, 07:21 PM

Umm.. is this even news? I mean... I think Dell said it was official since May

09-09-04, 07:38 PM

Originally Posted by as77

He's way behind the events.

BTW this doesn't make it official. The Terms of Service states: "Dell does not warrant or guarantee the accuracy, reliability, completeness, usefulness, non-infringement of intellectual property rights, or quality of any content on the Community Forum, regardless of who originates that content."

This is very true. I comb the Dell forums quite a bit, and this has been known for a long time. This is old news, and AS is right, this does not make this an official announcement.

I think what Rollie meant in his post was that he was misinformed about Dell offering the upgrade, as he got folks hopes up by saying that he "was not sure when or what models"

That said, the official announcement was posted on this site and many others a month or so age.

nuka_t · 09-09-04, 07:56 PM

i think we need to start bitching about wm2k5.no way im letting my x30 go by without an OS upgrade.

nasatech · 09-10-04, 10:21 AM

Methinks that next time I start a thread, I should make the sarcasm in the title a little more evident.....

Flapjack · 03-25-05, 10:16 AM

I hate to bring up an old thread, but this really is a big deal to me. So big in fact, that I decided to write Dell. Not that it'll make any difference.... but here's what I wrote them:

-----------------------------------------------------------

This is less of a request, than a general comment. I'm writing to let Dell know that after years of being a customer, I'm officially done with buying, or recommending for that matter, your products.

The reasons for this decision are many, but a few of them are as follows:

1) Complete disregard for customer desires regarding the upgrades of their Axim PPCs. I personally have the Axim X3i. It suits my needs and I see no reason to upgrade the hardware, but the software has many bugs that are not resolved. WM2003SE fixes most of these problems, but Dell has refused this upgrade even after thousands of X3 owners created a petition. Will this really cost Dell more than the loss of so many customers?

2) Steadfast, ignorant and stubborn unwillingness to support AMD microprocessors. Any savvy customer realizes choice = good. By refusing to support AMD processors, Dell may stay in the favorable view of Intel, but continues to alienate it's more tech-savvy customers. Any hardware enthusiast knows that both companies offer CPUs that are essentially "tit-for-tat" with each other. In many regards, the AMD CPUs come out on top. Depending on what the customer is using the CPU for, AMD CPUs may be the better option. Instead of offering what's best for the customer, though, Dell only offers WHAT'S BEST FOR THEM.

3) Outsourcing customer support to overseas calling centers. I for one have had to contact Dell customer service on many occasions. I'm not upset about having to call customer support because something went wrong with my system. Computers are complicated, and I expect things to go wrong at times. What is unforgiveable is that I have to spend 3-4 times as long with someone on the phone because of a language barrier. I've had to repeat, rephrash and rehash things OVER AND OVER because these representatives had no idea what I'm talking about. It's not their fault. It's Dell's fault for not hiring people qualified to provide support.

As a Communications & Informations Systems Officer in the U.S. Air Force, I personally have started recommending AGAINST using Dell systems because of the problems I've had, both at home and at work with Dell Support AFTER the purchase. And you know what, I've found my supervisors and commanders RESPECT MY OPINION. Unlike Dell, when I speak, they listen. As of now, myself and others in my field have begun to ween themselves off Dell purchase programs in search of a more robust solution. I'm not saying it'll happen today... But eventually, Dell WILL feel the impact of the things going on now.

I myself cannot wait.

currahee2100 · 03-25-05, 08:46 PM

1) Actually, it would hurt Dell since they would have to pay more for your PPC upgrade. Since the X3 is old, Dell says "Why bother? Just go out and buy an X30!"
2) Dell is Intel's bitch
3) It's cheap. Here's a tip from me though, use email support. It's slower but it gets the job done nicely.

Flapjack · 03-25-05, 08:56 PM

I agree mostly. Except for one. The potential backlash of this whole thing may be worse for them then the cost of the freakin' upgrades.

FlyACL · 03-25-05, 09:18 PM

Originally Posted by nasatech

Methinks that next time I start a thread, I should make the sarcasm in the title a little more evident.....

That was sarcasm?

Guess I missed it as well.

04-03-05, 10:55 AM

Actually I've not had any problems with Dell. Nobodys perfect and I agree that customer service stinks with any company. Try verizon on for size. They are awful and I left them for that exact reason. And apparently you've been living under a rock for the past 5 years if you haven't realized that you can't even order a hamburger at McDonalds anymore in English. The morons they hire are only topped by those that do the hiring. The white male and the English language are the minority now.Keep your Dell as it's no doubt the best that's offered for it's price. And let me know if you find a McDonalds that I can order a burger at...

Flapjack · 04-03-05, 12:56 PM

Originally Posted by ojsakila

Actually I've not had any problems with Dell. Nobodys perfect and I agree that customer service stinks with any company. Try verizon on for size. They are awful and I left them for that exact reason. And apparently you've been living under a rock for the past 5 years if you haven't realized that you can't even order a hamburger at McDonalds anymore in English. The morons they hire are only topped by those that do the hiring. The white male and the English language are the minority now.Keep your Dell as it's no doubt the best that's offered for it's price. And let me know if you find a McDonalds that I can order a burger at...

That is a pretty narrow-minded way to look at it. Many tout Dell as the best in the business. Ask just about anyone, and most would say McDonalds do not have the best burgers. Yet many would say Dell has the best PCs. With that kind of reputation, you don't need to be shitting on your customers. If I get shit on at McDonalds, I have no one to blame but myself for eating there. Not to mention I only spent a few bucks in the process. If I get shit on after spending hundreds of dollars with Dell, pardon me for being a bit upset about it.

I think you're not realizing the scope of the matter, bucko.