I am trying to help a friend of mine. She wanted the activesync stuff setup. I did this. In the process, I setup a password which worked fine. However, after I left for the evening she decided that the password was too long and changed it. She cannot remember what she changed it to. Is there any way that I can save the data so as to perform a hard reset to be able to deal with the password?

Thanks,

Paul

Nope, afraid not. The whole point of the password is to prevent the data from being pulled off in a usable fashion...

"Times fun when you're having flies." --Kermit the Frog


Walking crow credit: www.crowanimation.com.

      

So, now she loses all of her data and there is no other option?

It's frustrating, but that's by design. It's exactly what a password is for. And yes, of course, human nature being what it is, there are always 'options'... I don't know of anything in particular; password hacks are out there, I don't know what works on a PDA. As nice as it might seem to offer help in this regard, if folks were to explain how to hack an Axim, wouldn't that be a disservice to all others here?

I'm not sure if you would need the password for this, but if there is important data on there, is there no backup that can be retrieved from another computer once the Axim is reset? Again, I do understand the frustration, but sometimes simply waiting a while and thinking it through - the password might come back to her. If the password is case sensitive, it can be another reason why it might not be working. Good luck.