Is it hardware or software problem?

goodozi · 06-13-05, 10:05 PM

I’ve got Axim X50V and I have been using it for about 4 months.
The problem that I have is a software that I like to use. It is personal accounting software called “Cash Organizer 05 Deluxe” from Inesoft (http://www.inesoft.com/eng/index.php). I am sure many of you already are using the software.

I installed the software into main memory of X50V. Most of features works fine except two reports. One is “Income & Expense Category” and the other is “Project Report”.
Every time I run those reports my axim doesn’t display report result in 3D pie charts. It just keeps busy with processing and never finishes the task. I can only see the round picture in the middle of screen that is equivalent to Hour Glass in MS windows. I left it for about 30 minutes the process is still going on.

So I initially thought it was caused by the software. So I performed the following to investigate the cause of the problem.

To test this, I created one transaction entry dated 20/6/05. Then I set reporting date period (1/6/05 to 30/6/05) that includes the transaction date.

-uninstall and reinstall the software and ran those report – result: same problem happened
-performed hard reset of my axim and installed the software. The system only got WM2003 SE and the software and ran those reports – result: same problem. (Getting more interesting).
-My axim had AO3Rom (the latest Rom release). I downgraded to A02 that I have as a backup and installed the software. – result: same problem. ( I couldn’t believe my eyes.
-I've also got HP Ipaq 3870. I installed the software on it and ran those reports. – result: The software workings 100% including those 2 reports. (very strange, it works on Ipaq 3870 not on X50V)

After all these testing, I finally conclude that there is something wrong in my axim, not in software but in hardware. I think it is to do with Graphic chip set.

I also reported this issue to Inesoft and haven’t got a reply yet. I am not sure whether they support nonregistered users or not.

Please give me you opinion or tell me what else is left to try before I report to DELL.

Many thanks.

psionandy · 06-14-05, 01:19 AM

If it doesn't work on the Axim then it's a software problem that the developer will need to address. You can tell Dell if you really want to but I don't think it's their problem

goodozi · 06-14-05, 02:38 AM

Thanks for the information.But still I don't understand why the problem happens on my axim only.

Does anyone have this problem with the software or it is just me? Can any try this out on your axim?

I really appreciate it.

Thanks.

Don't Panic! · 06-14-05, 02:53 AM

Many changes were made between PPC2002 OS and the WM2003SE OS.

Anytime you change your OS some programs do not work correctly.

Why? Somebody probably moved a hyphen. or tildé or something. ;)

I'll move it to the Software forum in the afternoon -5 GMT.

barrowsh · 06-14-05, 08:48 AM

Originally Posted by goodozi

Thanks for the information.But still I don't understand why the problem happens on my axim only.

Does anyone have this problem with the software or it is just me? Can any try this out on your axim?

I really appreciate it.

Thanks.

Different OS for different manufacture. Every developer uses a slightly different code, and that can cause programs not to work correctly. That is why it was suggested that it was the programs creator responsibility to fix it to make it work with a different OS.

goodozi · 06-28-05, 10:08 PM

Just to let people who use Cash Organizer Delux on your Axim X50V that all reporting problem on X50V were fixed in the latest version of Cash Organizer V6.79.

I repored the problme to Inesoft and worked with them to solve the problem. How great people are they? They listen.

Enjoy the software.

Cheers.