I haven't received my upgrade yet. After reading a few of the posts here, I checked my order status and other areas of my account and except for my past order, which showed the wm5 upgrade, there was nothing to indicate current status.
Used the online chat -- never can get it to work the same way twice. Typed to Kylie who verified that I was indeed entitled to the free upgrade. Then said that I would get it between 11 and 15 Nov., "most assuredly".
Last time i used chat, it emailed me a transcript of the chat. This time it did not, so I didn't even get the case number
we'll see.