alphonso

My chat with dell today regarding X50 WM5 updates. Knowing before hand that Dell chats are about as forthcoming as White House press briefings, Hopefully its true :approve: My original question was: When will there be a ROM update for X50 users who have upgraded to WM5? It has many problems.


4:47:15 PMSystemWelcome Alphonso Sensley II ...
4:47:15 PMSystemConnecting to server. Please wait...
4:47:15 PMSystemThank you for using Dell Chat, a representative will be with you soon.
4:47:15 PMSystemInitial Question/Comment: I was wondering when a ROM update for the Axim X50 running Windows Mobile 5.0 will come out?
5:00:00 PMSystemYou are now being connected to an agent. Thank you for using Dell Chat
5:00:00 PMSystemConnected with Rizwan_0116989
5:00:08 PMRizwan_0116989: Thank you for contacting Dell Consumer Hardware Warranty Support Chat. Please allow me a moment to review your question.
While I review your question, let me inform you that you might get an invitation to participate in a survey at the end of this session. You will be asked to rate our interaction on a scale of 1 to 9 with 9 being the best. In order to participate in the survey, you must close the chat by selecting the "Exit" button. Your feedback would be greatly appreciated.
5:01:15 PMRizwan_0116989:Please confirm your name, telephone number and address.
5:02:28 PMRizwan_0116989 Thank you for the information, let me bring up the screens with the information.

5:02:52 PMRizwan_0116989 I have verified your account and you have AximX50, is that correct?
5:03:10 PMYou Yes thats correct

5:04:06 PMRizwan_0116989: Alphonso, our Engineers are working on it and will be released within a short span of time.

5:04:58 PMYou: Do you know any specific time periods? or when we can expect one?
5:06:08 PMRizwan_0116989: Alpahonso, we have just received an update from our Development Team and they are going to release it within 10 days.
5:06:59 PMYou: Really, and this is an update for X50 users who are running WM5.0?
5:07:40 PMRizwan_0116989: Alphonso, all the updates will be released within some 10 days.
5:09:15 PMYou: Just one more question,Sorry, Do you know if they will be updating the bluetooth capabilities in WM5.0? So far the capabilities in WM2003 are far superior.

5:10:29 PMRizwan_0116989: Alphanso, there is no update on whether they will be updatign the blue tooth capabilities also. 5:11:12 PMYou: Ok. Thank you very much for your time! 5:11:53 PMRizwan_0116989: Were you completely satisfied with the service I have provided today?
5:12:52 PMYou: Yes, you were helpful, but I'll be more satisfied when they release the next ROM update!

5:13:19 PMRizwan_0116989: When you end the session by clicking the "Exit" button at the bottom of the screen, you might receive an invitation to take part in our customer feedback survey. Please spend a minute of your time providing us with your valuable feedback. This will help us in improving our services. Please note that the survey is on a scale of 1 - 9 with 9 being the best.

Thank you for contacting Dell Consumer Hardware Warranty Support Chat. Have a great day!

alphonso

If the dell rep was accurate; an update should be coming tomorrow! Yeah!

Tblove

I would not place any large bets on this.Above all don't hold your breath.

kulnet

Yeah, I agree with Tblove. I'll believe it when I see it.

Ivan Awfulitch

No matter what the problem, it will always be addressed within 10 days. I'm pretty sure that if you asked about the release of the new X75V they'd say look for it in about 10 days. If they answer honestly with "we haven't got a clue why things don't work or how to fix them right now" you probably wouldn't be completely happy with Dell.

Pocketbrain

Originally Posted by Ivan Awfulitch

No matter what the problem, it will always be addressed within 10 days. I'm pretty sure that if you asked about the release of the new X75V they'd say look for it in about 10 days. If they answer honestly with "we haven't got a clue why things don't work or how to fix them right now" you probably wouldn't be completely happy with Dell.

That's the X70S, Ivan.

__________________
The plural of Wii is Wiii.

boot up. log on. drop out.

THE REVOLUTION WILL BE SYNTHESIZED

AKAJohnDoe

Originally Posted by Tblove

Above all don't hold your breath.

Hmmmm. Perhaps a live webcam of someone holding the breath waiting for a Dell WM5 ROM upgrade might be more interesting than the actual upgrade?

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

jsteiner

Well here it is 12/28 and no update, so that Dell rep was blowin' smoke up.... Anything to get you off the chat and say you were satisfied with the service to boot!