|
|||||||
| Windows Mobile 5 No more Magneto! |
| View Poll Results: If you looked to Dell support in any way for assistance with WM5, are you satisfied? | |||
| ***** Excellent, I got all the help I needed |
|
0 | 0% |
| **** Good, It's getting better and I'm satisfied. |
|
6 | 10.17% |
| *** Fair, things aren't great but I am not mad. |
|
11 | 18.64% |
| ** Poor, I really think Dell's dropping the ball. |
|
15 | 25.42% |
| * Awful, this would have changed my decision to buy for sure. |
|
27 | 45.76% |
| Voters: 59. You may not vote on this poll | |||
![]() |
|
|
LinkBack | Thread Tools |
|
|
#1 (permalink) | |||||||
|
Aximsite All Star
|
Are you satisfied with Dell's support of WM5?
Please vote if you had problems with WM5 and looked to any of Dell's Support resources (Downloads, web knowledge base, customer service, etc.) for assistance.
| |||||||
|
"I'm a perfectionist, but not very good at it yet."
|
||||||||
|
|
|
| sponsor links |
|
|
#4 (permalink) | |||||||||||
|
Aximsite Hall of Fame ![]() ![]()
|
I had an x30 and wanted to upgrade to vga. I just got an x50v instead of the x51v b/c of this wm5 disaster. I feel terribly for those who eagerly upgraded to wm5 for their x50vs or who bought x51vs. I hope they get it working soon, and if they do it will be because of the people who posted at places like this and created work-arounds and discussed the issues. We were the guinea pigs.
| |||||||||||
|
|
||||||||||||
|
|
|
|
|
#5 (permalink) | |||||
|
Aximsite Minor League
|
I dunno. Seems to me that either 1) too many of our members are too young to remember the growing pains of various leaps in MS operating systems; or, 2) we've all just become too impatient. Little bit surprised to see an engineer prompting this poll (forgive me Paul if I misinterpret your username) because we engineers know full darn well how design is always rushed to the street regardless of how much we object. For that matter, we also know how our beta testing is more like testing in a vacuum and only indentifies the more obvious flaws in a STANDARD configuration. The real world is the REAL test and everything must undergo revision and refinement after implementation. It is an engineering rule of design (for those educated in the classical curriculum). Just to mention, imagine the level of bureaupathology (which is actually the proper term) when dealing with two giants like Dell and MS... Issues will be resolved in time, only to uncover new issues...
| |||||
|
Dream it, design it, build it...
Axim X51v ROM A04 running WM5 wearing RhinoSkin 2 GB Kingston Elite Pro CF 2 GB A-Data Turbo 150x SD Dell/NAVTEQ wired GPS for the road Last edited by Axim-Rob; 01-05-06 at 10:45 PM.. |
||||||
|
|
|
|
|
#6 (permalink) | |||||||||
|
Aximsite Veteran
|
Only 1 thing wrong-- I was hoping to pay to upgrade my x50mid to an x50v when the docking port broke. But they said "You can only exchange for like objects"
***I have to admit that accidental care took all of 2 days to get a new ppc!!! Thats pretty speedy service. So overall, I had to say that they did what they were told, but could have been a little more helpful. | |||||||||
|
"I assume you already tried a soft reset?"
"If you believe, you will recieve whatever you ask for in prayer." -Matthew 21:22 "I tell you the truth, he who believes has everlasting life." -John6:47 41.8146% - Major Geek |
||||||||||
|
|
|
|
|
#7 (permalink) | |||||||
|
Aximsite All Star
|
Rob,
This wasn't a question of design, it's a question of support. I think it's important to get a grasp on the magnitude of the support issues, since problems are usually spoken of on the internet forums while lack of problems doesn't need discussed. My intention wasn't to prove something's wrong, just to see if it really is statistically. Your scenerio is correct, however as an Engineer my duties include failure analysis, corrective action, and clear communication with the customer. This process happens in days or at worst weeks, not months. Regardless the state of WM5, if Dell is selling it they should be supporting it. | |||||||
|
"I'm a perfectionist, but not very good at it yet."
|
||||||||
|
|
|
|
|
#8 (permalink) | ||||||
|
Aximsite Minor League
|
Quote:
Also your finite sampling here at the AximSite will cannot demonstrate a reasonable result because: 1. Compare the number of members this site, and then compare the entire member base to the number of Axim X51/X51v units sold since introduction in say just the US. It's also not even 1%. 2. It has been statistically demonstrated by several researchers that only a small fraction of electronics users of all forms seek out public internet forums for assistance. In fact, the highest statistic shows that if problems are encountered, the greatest reported result is a return of the problematic item. (My wife is a behavioral researcher.) I completely agree with your reaction for support. I live it daily too. If I didn't, my licenses as a Professional Engineer would be in jeopardy. However, our clients are much different than being Dell customers. The magnitude of scale is very much different, and more often our clients have a considerable investment in us for a work product and can hold us to it via contract, liability, and licensure. Not so with Dell given the nature of the Agreement of Sale. Sure, if any client of mine, whether it would be a $6,000 foundation investigation or a $1.8 million reclamation design, says they need action, they're going to get it because of accountability and reputation and the desire to keep clients coming back. Because while these projects could be small in our global corporate revenue, they can be large to the local profit center, which we engineering firms, global or not, are most concerned with. Dell is not so much, especially for a market that's less than 1% to them, sure there is a risk that a bad experience with a PPC could jade a customer never to return, but for every 1 unhappy customer there are at least 10 that aren't based on Dell's financials! While a $250-$600 purchase is a lot to you or I, it's tiny to Dell. It's not a large profit generator in any of their markets, especially with the level of customer service being spent on it. Consider in the home market, the desktop/notebook is where they focus their concern... In fact, comparative trends indicate Dell would actually be better off dropping from the PPC market! However, and another matter altogether, is Dell's concern with poor customer support experiences overall across their markets and products with outsourcing. As for your statement about supporting WM5, that's loaded and baited if you take it for what it is and where most of the problems are arising (not hardware, but software, and MS is the software). I know we don't call Dell when Exchange isn't playing nicely, or we've found another whole in XP Pro... Although, this is just my opinion and $0.02 from an educated standpoint of seeing this all before. I'm simply presenting it as a different viewpoint and not trying to be a flamer Paul. | ||||||
|
Dream it, design it, build it...
Axim X51v ROM A04 running WM5 wearing RhinoSkin 2 GB Kingston Elite Pro CF 2 GB A-Data Turbo 150x SD Dell/NAVTEQ wired GPS for the road Last edited by Axim-Rob; 01-06-06 at 12:03 AM.. |
|||||||
|
|
|
|
|
#9 (permalink) | |||||
|
Aximsite Major League
|
WM 5.0 is not a distaster by Dell, its a distaster by MS. I wont blame Dell for anything but their speed and dedication to the Axim product line. Many things are being fixed and many things are being fixed. It's my first month with my Axim, I'm learning to enjoy it right now and its all that I'm focusing on.
However, it does disappoint me that Dell included the weak MS BT stack. | |||||
|
Dell Axim x51v A00
Intel(R) PXA270 624MHz 64MB Ram 256MB Rom Rom Version: A06 (12190500) Windows Mobile 5.0 OS 5.1.70 (Build 14410.1.1.3) ThinkOutside Bluetooth Stowaway Keyboard + Travel Mouse A-Data 2 GB SD 150x |
||||||
|
|
|
|
|
#13 (permalink) | ||||||
|
Aximsite Rookie ![]()
|
Quote:
![]() | ||||||
|
|
|||||||
|
|
|
![]() |
| sponsor links |
| Thread Tools | |
|
|