Hardreset won't roll back to factory situation

billswang · 03-22-06, 05:41 AM

Hi,

I tried hardreset several times on my X51v. the system won't go back to the factory initialization.

There are some software configation files and register keys remain.

I use the data backup program, the same thing happens.

Is it a bug?

So how to get a clean system?

Goshawk · 03-22-06, 03:19 PM

I had the same thing happen to my X50, I had to send it in for a replacement. Have you call Dell Tech support yet?

kulnet · 03-22-06, 06:08 PM

Yeah, I'd give ol' Dell a call on this one.

billswang · 03-25-06, 06:30 AM

It's really a boring thing. Hope microsoft will fix the bugs

Kazkin · 03-25-06, 07:36 AM

not trying to be a wise guy but .. I've seen some people who did only a soft reset & thought that's what a hard reset is ... so I figured I should ask ... just to cover the basis before you send it back

for the X51V ... hard reset involves:

hold down the "power" button for a few seconds ... continue holding it while you push the "reset" hole located at the back of the unit ...

billswang · 03-25-06, 08:56 PM

Surely i did hard reset. Soft reset won't remove installed software.

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