I have a dell chat session with one of their chat employees that confrims the X51 with Windows Mobile Pre installed and a few other "changes that they have yet to orient" <--- WTF?
Anyways, heres the total chat session
Welcome to Dell Chat. Please wait for an available agent. You will be notified when your chat is accepted by an agent.
The session has been accepted.
{Purple 6:17:39 PM} Thank you for contacting Dell Pre-Sales Chat. My name is Purple, how may I assist you today?
{ 6:18:02 PM} I have a question regarding the release date of Windows Mobile 2005
{Purple 6:18:24 PM} Ok.Whats that?
{ 6:18:29 PM} Exactly when is this product going to be available?
{Purple 6:18:40 PM} Ill check it out.Hold on.
{Purple 6:21:30 PM} According to our records, itll be within the next 2-3 weeks.
{ 6:21:50 PM} There is no definant release date?
{Purple 6:22:51 PM} Theres no definite release date yet Steven.
{ 6:23:08 PM} According to your dell website, It states:
By placing your X50/X50v PDA order now, you will be placed on a list to be one of the first to receive a FREE copy of the Windows Mobile 5.0 software Upgrade when they are available to ship in October. Your PDA order will ship based on your order confirmation.
{ 6:23:31 PM} If they are going to be available in the next 2-3 weeks, why the early release?
{Purple 6:24:40 PM} Yes.That's right,if youre gonna be placin an order for the axim, youll be on the priority release to receive that software but thatll be within 2-3 weeks coz we have to check the order info first.
{ 6:25:50 PM} So I should be expecting that software in the mail within the next 2-3 weeks?
{Purple 6:26:16 PM} Yes.Thatll be within that time frame.Have you ordered it already?
{ 6:27:40 PM} I placed my order when this promotion occured, so yes i believe i have already ordered it.
{ 6:27:48 PM} Would i need to pay for the shipping/handling?
{Purple 6:28:39 PM} For the software, AFAIK, you don't have to pay for that since the software is free.
{ 6:29:24 PM} Thank you very much. Would you by any chance have information on the upcoming X51/X51v Series of your Axim PDA's?
{Purple 6:30:15 PM} Ill check it out.Hold on.
{ 6:31:34 PM} My friend wishes to purchase an X50v, but if the new model (X51v) has significant changes in hardware, then he will wait for that to come out. As of now, speculations and rumors point that Dell is releasing this PDA as an X50v with Windows Mobile 2005 pre installed, hence it will be called X51v to signify the pre installed operating system.
{Purple 6:31:36 PM} According to dell.com, we havent brought it up yet.But itll be sooner.
{ 6:32:41 PM} There is no information about major hardware changes with your next model (x51/x51v)?
{Purple 6:33:55 PM} AFAIK, that axim has that software installed already.But of course theirll be changes as well but we havent oriented yet regarding those changes on the x51.
Since when does a large company's chat-based support use words like "coz" and "AFAIK"?? I have been through a ton of these type support solutions and never ONCE have I seen that kind of "dumbed down" language in the chat. These representatives are trained in netiquette and would never use slang in their communications.
Since when does a large company's chat-based support use words like "coz" and "AFAIK"?? I have been through a ton of these type support solutions and never ONCE have I seen that kind of "dumbed down" language in the chat. These representatives are trained in netiquette and would never use slang in their communications.
I went to order support to ask these questions and they transfered me over to Pre-Product support. First time i was there, I was also very surprized when the representative started to speak with me.
As I type this I've been on the phone with Dell for 63 minutes in an effort to find out when and how to get the Mobile 5.0 Upgrade CD for the Axim x50v.
I emailed this weekend and was told to call Dell software and peripherals at 800-879-3355 extension 7245503. When I called, they told me they were *business* customer care and would have to transfer me to *home* customer care.
When I talked with them, they told me I had to speak to sales and support.
When I spoke to sales and support, they kept me on waiting with someone who was barely understandable for 15 minutes with "Just another minutes sir" and finally explained he was trying to find out whether they were selling that product separate from a newly ordered Dell. When I asked to have someone call me back, since I'd been on for 45 minutes now, he said "Just another minute sir" so I asked for a supervisor.
After a few minutes I was transfered to Dell Parts, and demanded a real supervisor. She asked why I called, I explained, and then she asked, "So did you call to order a part or just complain about something?" I asked again for a supervisor and she said she could transfer me to customer care. I explained I had already spoken to them and they transfered me on to someone else two transfers ago. I wanted a different supervisor.
She put me on hold and dropped me in the customer care queue where I waited for 7 minutes. I asked for a supervisor immediately, and he offered to transfer me to customer care. I explained I had been there three transfers ago and no supervisors seemed available. He promised to transfer me to a supervisor, and put me on hold. I was transferred to another basic sale person instead of a supervisor.
When I told him I wanted a supervisor, he asked what the problem was. I explained I had been on the phone with Dell for 65 minutes and wanted to talk to someone who could escalate my call and answer my question for when and how I could order a piece of software. He put me on hold and sent me into some other queue. 72 minutes now....
I don't think Dell can sell these update CDs because nobody there knows if they are available, or how to sell anything, manage any customer issues, or answer any questions....
Richard
Since when does a large company's chat-based support use words like "coz" and "AFAIK"?? I have been through a ton of these type support solutions and never ONCE have I seen that kind of "dumbed down" language in the chat. These representatives are trained in netiquette and would never use slang in their communications.
lol...
It's so freakin' funny that you've mentioned that. I was reading the chat and thinkin' WTF, there's no way this is Dell Rep. I have use that chat thingy several times, and I never come accross a conversation that involves AFAIK, COZ...
Well, I guess the name should've gave it away - PURPLE...
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