Don't Panic!

Anyone else having problems with their Windows Mobile 6 device and Sprite Backup? I recently did a restore and now Activesync 4.5 can no longer connect to the device. I used the Activesync Troubleshooter under Help in Activesysnc and everything looked fine there. I'm using an HTC 7501 AKA the HTC Advatange.

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Don't Panic!
Bobby
42
Soft-reset is our Friend
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Julie

Have you tried deleting your existing AS partnership and setting a new one up? I've never found the troubleshooter to be much help. Are you receiving any kind of message when you try to connect?

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Julie | Microsoft MVP Mobile Devices | Mobility Site Moderator | Judge, Smartphone & Pocket PC Best Software Awards 2007 & 2008 | visit my blog:
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Don't Panic!

Not only did I delete the old partnership I reinstalled Activesync. I was seeing a message about Sync could not be accomplised trey reconnecting your device but since reinstalling Activesync I don't even get that anymore.

Another symptom since restoring the backup is that when I soft-reset the Advantage it asks about the .dlls that run my today plug-ins, when I click yes I trust the developer they load if I don't click on yes it just hangs.

I see a hard-reset in my near future.

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Don't Panic!
Bobby
42
Soft-reset is our Friend
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Julie

Before you do that, go out and rename the pim.vol file on your pocket pc to something like pim2.vol. You can find it off the root folder. Then perform a soft reset and try to sync.

I had a similar issue with my WM5.0 pocket pc last week and I thought I was going to have to perform a factory reset, but renaming the pim.vol file did the trick for me.

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Julie | Microsoft MVP Mobile Devices | Mobility Site Moderator | Judge, Smartphone & Pocket PC Best Software Awards 2007 & 2008 | visit my blog:
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Don't Panic!

I appreciate your advice Julie but I'm going with the hard-reset. Sprite Software got back to me about another issue I hadn't listed here and suggested that I go with their latest engineering version which fixes various issues people have been having with Sprite Backup 6 and WM6. I'm just going to reinstall everything and start over.

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Don't Panic!
Bobby
42
Soft-reset is our Friend
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Julie

okay. so I guess there was an issue with Sprite and WM6.0 then...

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Julie | Microsoft MVP Mobile Devices | Mobility Site Moderator | Judge, Smartphone & Pocket PC Best Software Awards 2007 & 2008 | visit my blog:
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Don't Panic!

Looks that way but I try so much stuff out it's hard to keep track of what's doing what.

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Don't Panic!
Bobby
42
Soft-reset is our Friend
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