X3 won't go pass the DELL logo

jyh · 03-09-06, 02:56 PM

I had not used the Axim X3 for 4 weeks, when I powered it up, the battary was almost dead, so I immediately charged it in the cradle. After a few hours, the green light was on. I powered on the Axim, it acted strangey, some functions or display just froze. I soft reset it, it helped for a while but the same problem reappeared. I hard reset it several times but I only got to the blue DELL logo, I contacted DELL chat support, we went through the similar hard reset after taking out the battery for 30 seconds. It did not help and there was nothing they would do other than telling me to buy a refurnished replacement from them. Before this, I had no problem with it. Any suggestion will be greatly appreciated. Thanks

Wile E. Coyote · 03-09-06, 03:11 PM

If You can get the correct ROM IMG file for Your device, You can put it on Your SD card and flash the ROM with the bootloader.
You can start this by pressing RESET, CONTACTS and SCROLL, then releasy the RESET, if You have a card with IMG installed it will flash Your unit, if the slot is empty You get into diagnostics.

You need the correct IMG file....

Good Luck :approve:

jyh · 03-09-06, 03:58 PM

Your suggestion was excellent. Thanks a million. I followed your suggestion with the inserting the SD card. It passed the diagnostics. I was able to get the Home page. But the display froze and some functions did not appear. I am charging it in the cradle. BTW, how do you find the correct IMG and save it on the SD. The Active Sync does not work? Thanks again

Wile E. Coyote · 03-09-06, 04:11 PM

If You can manage to get into START:SETTINGS:SYSTEM:SYSTEM INFORMATION You can read out what ROM version You have (My Axim says A00C (01280400EN) This is the english version with BT and WiFi. I could not find img file for this version but saved my X3i with a ROM backup (RIS) from an older X3i i have had.
You have to search trough the forum and Dell to try to find a ROM update, that exe file probably have the img included. It's importatnt to get the correct one for Your Axim. I have an A04 img file, but that one is not for my model...:approve:

jyh · 03-09-06, 06:21 PM

My ROM version is A00(09100300EN). I still do not know how to save it on the SD card even if I found it on the web.

Also when I set the date and clock, it gave a Notification error ' cannot execute CoAfter Timechange" but it did update the date and clock. how could I diagnostic this? Thanks

Wile E. Coyote · 03-10-06, 01:33 AM

It seems to me that Your ROM (system) has somehow got corrupted... If You can get Your hand on that IMG file, you simply just load it on Your SD card by using an SD-card reader on Your PC.

Good luck :approve:

aximx5mp · 04-24-06, 11:38 AM

Originally Posted by Wile E. Coyote

If You can manage to get into START:SETTINGS:SYSTEM:SYSTEM INFORMATION You can read out what ROM version You have (My Axim says A00C (01280400EN) This is the english version with BT and WiFi. I could not find img file for this version but saved my X3i with a ROM backup (RIS) from an older X3i i have had.
You have to search trough the forum and Dell to try to find a ROM update, that exe file probably have the img included. It's importatnt to get the correct one for Your Axim. I have an A04 img file, but that one is not for my model...:approve:

hi, i sent you a PM. asking whether you can tell me how were you able to restore a different backup to your device? didn't find anything on this yet.. :hide:

thanks :love:

sponza · 05-10-06, 08:32 AM

Hi, I have the same problem with my X3, but I can't find anywhere that img file you talked about. Can you send me that file?
I will try X3i if you do not have X3.
Thank you.

brikim80 · 05-22-06, 07:59 PM

I left my axim x30 without charging for 2 weeks and my battery died. I had to recharge it and now it won't let me get past the dell callaboration screen. I'm so ticked off. I contacted dell support and had me do a soft reset and a hard reset and it still did not work. HOw do I fix it please!! I miss using my PDA!

mikelikesit · 05-25-06, 12:47 PM

that same thing happened to my x30 but after talking to dell they sent me a new one :-)

but i tried what you guys said and BINGO new pda for my mom

thanks a bunch!!

ldani007 · 05-29-06, 05:11 PM

... and no idea where i can get a image ... it's very bad that dell is unable to provide such file ... how do they repair the axims - only exchange in a new one????

Can anybody make a image of its x3i with wlan and bluetooth and send it to me??
It's no problem should it be an old one (from my side i would prefer the german version but english would be nice enough too :-))

So thanks a lot!!!

D.

P.S: ICQ is 179-210-405
For email pls. send me a pm.

aximx5mp · 12-01-06, 10:41 AM

ldani007, after you get a backup of such an x3i (btw i got this file somewhere if i didn't delete it.. :o ), you still need to edit it a little bit before flashing it - if in doubt let me know in a PM (i don't check the site often but i get notifications of PM's)