|
My $0.02 input...
I'm betting this is a firmware / driver / WM2003 / configuration problem and nothing to do with the hardware.
This has happenend to me (about 3 times on the last 10 days).
FYI, a full reset does nothing to the hardware. It only "transfers" the virgin WM2003 software from the FLASH ROM into the RAM filesystem that the machine runs on. This provides you will a fresh install. Hardware isn't "reset" any more than a standard soft-reboot.
If it fixes the problem, it's more than likely by chance (or from some bad registry setting, driver issue) and you will no doubt get the problem again in a few weeks or so.
:::soap box mode on:::
IMHO, Dell is wasting it's time and resources sending out harware replacements when it should be concentrating on software problems. All they are doing is buying YOUR time and calming you down so that you don't complain up the chain of command and make things up-pleasent for them. The $50 or so of money it cost's them to ship a new unit and adminstration is nothing compared to a software engineer's time doing the research into the problem. It's simple economics, but it won't last forever.
|
