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My X3i is about 2 weeks old, and I've noticed the backup battery doesn't stay at 100% for very long after I pull it off the cradle... and the percentage doesn't creep down like the main battery (100...99...98...97...etc), the backup jumps down from 100 to 80 in one step. I haven't timed it to see how long it takes to step down to 80, but I'd guess it happens after 15-20 minutes of use off the cradle. BTW, I haven't installed any patches...but since mine is fairly new, maybe it's already patched?
So even when yours is on the cradle for a substantial period of time it never reaches 100%? Does it drop below 80% much/ever? If not, maybe Dell just measures the voltage of the backup battery in a quirky way, in which case your battery is probably ok... if it keeps dropping below 80% regularly & somewhat quickly, you might have a bad backup battery.
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