I have something to try...(if u want to skip my story, go down a paragraph) this same thing happened to mine about 5 minutes ago. Earlier today PIE started screwing up on me, automatically scrolling by itself and not letting me click/tap on anything. Anyways, when I soft resetted it (JUST the button on the back, i DID NOT push the power button) It showed the Dell screen, and then it was as if it hard resetted itself, I was like WTF (excuse my language). It wasn't too huge of a deal then since I had a recent backup. Anyways, I was away for awhile (few hours) and when I came back I was surfing for a bit, and it froze again (not something new, even before all this happened). So I soft resetted it, and instead of showing the blue Dell screen, it went black. I know Dell support wasn't going to help, so I tried a few things, like charging the battery by itself in the back of the cradle. Didn't help.
Anyways, I held the soft reset button down along with the power button, as if I were going to do a hard reset. When it prompts to push the Contacts button, push the one that corresponds to cancel (E-mail button on mine) and it should pop-up with the Delll screen and all should be fine. I don't want to risk Soft Resetting it again at risk of something unfixable happening, so I don't know about permanent fixing.
