JamJar

I bought my x3i in March and was very happy with it until I tried using headphones. The sound in the right speaker was very distorted. I phoned Dell customer support last week Wednesday and I received a brand new replacement device yesterday (Thursday) and that includes the Easter weekend.

jacklew

Never confuse Customer Care with Technical Support. There is a thick unscalable wall between them. I have received replacements (2 non-working so far) from TS within a day or two.

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X50v with GlobalSat BT-359 GPS, 4GB Hitachi MD
Two X50 520MHz upgraded to A05, still on wm2003se - One has weaker IR. Playing with BT - had to restore prior registry.
now DEAD: x30 mid A05 (IR works after A02 upgrade from A00). Several had IR problems - another, IR lack of range, IR strength
wife x3i wm2003, A02, PNY 512MB SD
daughter x5 - pxa250, wm2003, A05, Netgear MA701 (replaced via RMA after 15 months), PQI 1GB SD, Power button now broken but mapped to email button. Totally dead now.
wifi - SMC2804wbr, SMC2835w