dellyD

Help please.

I want a refund for my Axim 3i, which has not worked since receipt despite 6 calls to technical support, each time I was told someone would call back and no calls have been received 2 further calls to customer support, where I was told I have to contact technical support for a refund. All suggestions tried hard and soft resets etc, you name it I've tried it. Have submitted 2 email complaints and still no response.

I thought Dell had a good reputation for support !!

How do I get a refund?

uzziah0

When you call tech or customer support, don't settle for a call back, persist and talk with someone that can help you. Forget about e-mails; they will just respond with the phone number to call.

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Axim x51v (Jan 2008)
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jpmarth

When they say you will get a call back tell them you will wait on hold until someone is available.

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Howard2k

I got sick and tired of dealing with the clowns and Dell Canada. Hence the reason I now own an Ipaq.

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