Shadyghost

And I immeadiately noticed the screen on the new axim is offset so there is a large black line on the right side while the left side is perfectly flush. I haven't even checked the screen for pixal problems. I really do have very bad luck when it comes to technology. Call me a perfectionist but is this not unacceptable? Do I really have to put up with a cockeyed screen. My first one was set perfect. Do any of you other people have this problem or have seen this before? Let me know cause after its charged up and ready to go Im going to test it out and then call Dell. Any advice from you who have had two or more exchanges?

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Bring on your beasts!

Unwired

Ew, now that suck! Maybe a little "tap" on the right side will shift the screen a bit...

Sorry, I know I'm not helping here...

As far as luck, I had to return two axim before finally settling to the one I have now.

Good luck!

Shadyghost

haha I actually tried that. I even played with the idea of takng the thing apart if everything else was cool cause I know with my luck the next one will be worse or have something else wrong with it. But hey thanks for your concern.

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Bring on your beasts!

jedmonds

Hi Shadyhost,
I am on my third 3xi....my most recent death was due to the screen being white w/ pretty vertical colored lines. don't accept it. call dell and tell them you have a POS. most likey they sent you a refurbished one, like mine.......crappy return policy but that's what we get now --refurbished; i am so not impressed w/ this company.
jen

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JennyBlock

Shadyghost

Thanks for the input Jen. I got my third one two days ago and other than the screen still not being lined up perfectly...(its very close though) everything seems to be working well. Soooooo I decided to keep this one. I'm just crossing my fingers and hoping. Actually Jen my third one was a new axim so not sure if this helps you any but I was worried they were going to send a refurbished but when it came I was relieved. Good luck.

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Bring on your beasts!

MrKlaatu

Quote:

Originally posted by jedmonds most likey they sent you a refurbished one, like mine.......crappy return policy but that's what we get now --refurbished;

Quote:

Originally posted by Shadyghost Actually Jen my third one was a new axim so not sure if this helps you any but I was worried they were going to send a refurbished

Read the "Fine Print", if you return it (for whatever reason) within the 30 Day Window (from ship date), Dell will send you a NEW Replacement......After 30 Days, you get a Refurb.

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Remko

Quote:

Originally posted by Shadyghost And I immeadiately noticed the screen on the new axim is offset so there is a large black line on the right side while the left side is perfectly flush. I haven't even checked the screen for pixal problems. I really do have very bad luck when it comes to technology. Call me a perfectionist but is this not unacceptable? Do I really have to put up with a cockeyed screen. My first one was set perfect. Do any of you other people have this problem or have seen this before? Let me know cause after its charged up and ready to go Im going to test it out and then call Dell. Any advice from you who have had two or more exchanges?

Yap

I had my share of replacement units and keep getting them replaced - seems Dell isn't what it used to be. They sure have lost alot of respect with the end user.

Advice to u is keep track of whom you talk to at Dell - get their badge numbers - case numbers - time of call and the length of the call even attempt to get the phone extenstion #. It is getting to be Buyer beware at Dell.

the cat sees all

Remko

Quote:

Originally posted by Remko Yap I had my share of replacement units and keep getting them replaced - seems Dell isn't what it used to be. They sure have lost alot of respect with the end user. Advice to u is keep track of whom you talk to at Dell - get their badge numbers - case numbers - time of call and the length of the call even attempt to get the phone extenstion #. It is getting to be Buyer beware at Dell. the cat sees all

Can u image purchasing a new car and when the unit (car) stops running or whatever the Mfg offers to give u a refurbished car - I don't think so - there should be laws in place with companies like Dell that are begining to SELL alot JUNK and replaced with refurbished JUNK which equals more JUNK comeone Dell wake up or u'll go down the TUBE

One very unhappy customer

the CAT sees all - hears all

Remko

Quote:

Originally posted by MrKlaatu Read the "Fine Print", if you return it (for whatever reason) within the 30 Day Window (from ship date), Dell will send you a NEW Replacement......After 30 Days, you get a Refurb.

All I can say is buyer beware - when shopping for HandHelds it's best to check all Mfg return policys and what the warranty is actual going to do for u, hell even the sales people at Dell tell u nothing but a bunch of Lies

Here is the actual question asked of one of their sales personnel what happens if the unit quits working ..... pause by sales rep .... well we @ Dell want to keep u the consumer happy so we'll give u a new Hand Held Axim - I guess his definition of New = refurbished as in used but maybe fixed - maybe not and what the send it the (used junk) anyways

the cat

MrKlaatu

.
.
Dell's replacement policy is actually quite good, within 30 days of purchase you get a new device, outside 30 days & still under warranty and you get a refurb. A refurb carries the same warranty (other than getting a new unit) extended from the date of shipment.

CSRs are script monkeys..........and as with the purchase of anything, it's the buyers responsiblilty to read the fine print of the specific warranty included with their purchase.

Dell's warranty is pretty much "industry standard" for Axims, it's their standard for quality Customer Service that is lacking. But they're learning, as are many other Companies/Industries, that outsourcing. their Customer Contact Interface is a seriously wrong move.

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moore2215

I bought my x-5 refurbished great deal no problem with dell getting a replacement. Sound through the speaker was very cracky had unit for about 5mths called up new one at my door within 2buisness days

kcronister1

I have a question about refurbished? I recently had my daughter drop water on my X5. FRIED IT. I called Dell about getting it repaired, and they said they do not repair AXIMs. I loved my wireless so i bought and X3i. I had numerous problems with the SD card, so I had it replaced. THe unit came back and it is refurbished. I never thought about it, but if Dell does not repair AXIMS, and to my knowledge does not take trade-ins - where do Refurb units come from?

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AXIM X50v
HP DeskJet 450 wbt

jedmonds

Oh well hey I'm quite qualified to speak to this one!!
I had a problem w/ my SD slot of my 1st x3i. I then rec'd a NEW replacement. 3 weeks ago my 2nd one DIED and i rec'd a refurbished model.......i was FROSTED. So i called and Dell told me that after the 30 day invoice period, that is all you get -- refurbished. Their policy is total B.S considering we paid for a new product........not a refurbished one. As for where they came from - they come from folks like us who send them back when they are broken. They supposedly fix them....i use that term loosely. Jen

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JennyBlock

moore2215

I knew about the first 30 days clause which u receive a new one regarless but after 30 days refurb I see no problem with the refurbs they have the same warrenty as the new ones

AximLegionnaire

Oh great, I wish that I wouldn't have read this! I can now see a difference in the allignments of the sides on MY screen. But really, people, what's the big deal? As long as the entire screen is showing, there's no reason to send it back. From what I've read, it seems like every-other-person has gotten one or even two replacments. If Dell didn't have so many units being sent back, they would probably be able to drop prices a little. I realize that many of the units being returned do have REAL problems, but some things can be dealt with. And don't get me wrong, being a perfectionist myself, I know these things are annoying, but computers aren't perfect. I'm not forcing anyone to take my opinion, I just wish that some people would buckle down and put up with a little bit more before sending back their Axims. I mean, just think how blessed we are to have this amazing technology in the first place.