shaun

Wow!! I have been searching the post and given the problems people have been having with dell support and considering the 3 days of phone calls, multiple emails, and chat sessions only to find out my advanced warranty is not so advanced at all. It baffles me on how dell wins awards for service. Makes you wonder how bad the other guys are? Anyway I need a replacement lcd for my X3i and the only places I found want $150 seams kinda high to me. Anyone know where I can get one cheaper? For not much more I could replace the axim. Although given the trouble I had not sure I want another axim.

Thanks
Shaun

wooch

There's a member on this site named Bosco who's selling them for around $125. PM him to see what you can work out

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Best Regards,

Wooch

kronchev

what happened, you dropped it and they refuse to replace?

yeh, dell support is horrible. it wins awards from idiots who use AOL, open up a couple of emails with viruses (because they want a bigger penis, i guess), then whine to dell to fix it, which of course is a 5 second operation, dell does it, and the people say "WOW DELL SURE IS SMART", and they nominate them.

it has no reflection on ACTUAL ability

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Bodom Beach Terror!

shaun

Not sure what I did. Had it in my pocket and leaned against something I think. I just don't understand why they call it an advanced warranty. What's advanced about it? For the last three days all I have ringing in my ears is the sound of that women on hold telling me how to soft reset my Pda I think I am going insane!!!hahaha

BlueSideUp

It's not called an Advanced warranty it's called an Advance Exchange Warranty. What that means is that if a warranty-covered problem develops then they will send you a replacement next business day instead of you having to send it back to Dell for repair and then wait weeks for it to be returned to you. The warranty covers defects in workmanship and parts. It doesn't cover damage. You would have had to purchase the COMPLETE CARE warranty to cover non-intentional damage such as dropping it, smashing it, or spilling something in it.

shaun

either way their service was terrible. So I decided not to replace my Axim with a new one. I am researching to what I will get now.

Shaun

MrKlaatu

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Lendorel

I've had both good and bad luck with Dell's Customer service... my wife bent the tines on hers... which of course for all intents and purposes made it unchargable... We'd had our axims all of about a week and a half... Called Dell... the lady said it wasn't covered, but... before I could even protest said "let me talk to my supervisor" and a VERY short time later, they set up the Advanced Exchange... One happy customer... After reading other posts on this... and from previous experience in the customer service industry... I recognize this as an old trick that wins service awards every time... when you know you have a design flaw... hem and haw, and then give it to them making the customer believe that you're doing them a huge favor. Actually, I didn't mind the trick, I got my Axim replaced.

But then this week... (we've had our dells 4 months now) somehow my Wife's axim managed to get stepped on... still runs... but the screen is a mess... This isn't covered (nor would I really expect it to be, it's not a design flaw like the tines that can be bent quite easily and unintentionally... the thing was stepped on...

In my case... worked out to be a good excuse to upgrade... I'm getting the X30i... the fast one, and my wife will get my X3i... I can't see $125-$150 to replace the screen on a plain X3 that sells for $179 these days... (Mine's the X3i, hers is the X3) and I wanted to upgrade anyways.

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Axim X30 High
512 Mb Sandisk SD card (already 1/2 full)
Rhinoskin Aluminum Case (already paid for itself!)
Pocket E-Sword
Data On The Run