jsjohnson

I bought a axim x3 low-end about a year ago, and a few weeks ago, it stopped charging/syncing b/c of bent pins. Dell sent me a refurbished middle-end one to replace it, but the screen has a dead pixel. If I contact Dell about a replacement, will I risk getting a 300Mhz model?

MrKlaatu

.
.
Actually, you'll not risk anything at all!

Read on:


One Pixel Burn out Deemed Acceptable...

im mad!!
.
.
.
.

__________________

jsjohnson

ohmy. thats not good.

lets say that i do find a "acceptable" reason to return it; will I get a 400Mhz model, since I "own" a 400Mhz service tag, or will they know that I had a 300Mhz model, and send me what ever is on hand?

btw: I remember seeing "320x240 QVGA screen" in the ad, which is 76800 total pixels. A dead pixel means 76799 pixels, which, in my book, is a "manufacturing defect."

MrKlaatu

.
.
.
.
.
.

__________________

jsjohnson

I have 66 days left on the warranty, maybe something else will go wrong.

Do you think I could get an answer from a Dell rep.?

MrKlaatu

.
.
.
.
.
.
.
.
.
.
.
.

__________________

jsjohnson

which means..?

FallN

Look, it's a gamble. YOu've already been issued a HIGHER model than the one you actually paid for. So if I were you, and nothing else is wrong with your current X3 Mid, I'd keep it and deal with the ONE dead pixel.

Don't get greedy. You've already gotten something for nothing. I'm sure you won't be nearly as lucky the next time around. And, as Mr.K stated: 1 Dead Pixel is acceptable by Dell's standards. But to be percise- 5 DEAD PIXELS ARE ACCEPTABLE! So Dell WILL NOT exchange your current Axim for 1 dead pixel.

__________________
HP iPaq hw6945
Dell Axim X30 High
Think Outside Bluetooth Keyboard
Think Outside Bluetooth Mouse
SanDisk 1GB SD Card
SanDisk 256MB SD Card
2 x Dell 950 Battery
SiPix Pocket Printer
2 x Sena Leather Case
Sumdex 4-in-1 Stylus
HP iPaq h6315 (SOLD)
Dell Axim X3i Advance (SOLD)
Dell Foldable Keyboard (SOLD)
RhinoSkin Aluminum Case (SOLD)
Piel Frama Leather Case (SOLD)
Krusell Leather Case (SOLD)
Dell 1800 Battery (SOLD)
Dell Screen Protectors (SOLD)
Boxwave ClearTouch Crystal (DEFECTIVE)

jsjohnson

yea, i'm not going to risk it for 1 dead pixel. After using it for a while, I haven't even been able to notice it. thanks for the replies