skippytrk

So I talked to a Dell tech supoport person about a problem I was having with my day old Axim x30 High. Fortunately I actually got an english speaking, American, at the Austin offices. I understand this is rare since many others have posted their frustrations of Dell's international outsourcing. To those fearing they won't be able to effectivly communicate with their personal tech support buddy, there is hope. My only suggestion is to start with Dell Customer Care and have them patch you through.

So my problem: my pocket PC batterey either can't hold it's charge or the hardware won't truely charge it to 100%. I followe3d all ther directions and did the 8 hour charge (however my tech support guy admitted that was over kill). SO after 2 or so hours of standard use (no BT, WiFi, or 624 running mode), my battery reaches 25% and warn of data loss if I don't rechare it quick. So I do, I plug the unit back into the wall while turned off. After a while, I comer back to check on it, and when I turn it on, it tells me that I may have lost serious data and to press the contact button to "restore" things. So I do it and all seems cool, except for the fact that my device is warning me of its ability to not do what it is supposed to and a completely unjustifiable time.

If a device is going to shut down at 25%, what is the point in having a 5% indicator? Why not just rescale the percentage bar. So nonetheless my battery couldn't do jack for me, which left me with less than a nice warm fuzzy feeling about money well spent.

Here's how bad it was. I could literally sit and watch the percentage bar go from 25% to 83% in about 20-25 minutes. Then if I turned of the device, unplugged it, and turned it back on, it would sometimes report 83% and other times report 50ish%. Then if you left it on, the percentage bar would decrease at a slightly slower rate from which it charged. It was quite depressing.
So I called Dell...

After several soft resets. And a hard reset, at the office, in the middle of the day (because I so obvisously didn't need any of the apps I had taken the time to install at home the night before), the guy says that the problem was more than likely with the unit and not the battery. So Dell was supposed to overnight me a new one. Granted that we wrapped up our little phone call at around 4 in the afternoon, I didn't really expect the overnight deal to happen till tomorrow anyways. But I logged onto the website, and it's saying that my order more than likely won't ship until the 17th now. Does this sound right to anyone else?

So here are my questions:
1) Has anyone else had these specific battery problems
and
2) How has the overnight shipping gone for everyone else?

Any thoughts, suggestions, and similar experiences?

kennova

I haven't experienced the battery problems, but their shipping has been hit or miss for me. I've done a lot of ordering, sending back, and ordering parts, and sometimes it comes as requested and other times it doesn't. One suggestion is that if you can find a part number for them it goes much better. Most delays are due to them trying to find the right part.

dequardo

All of my replacements have arrived overnight. Sounds as if your will also though you may have just missed an afternoon deadline (since it was 4pm.) that will kick it out for shipping the next day.

BTW,
All of my contacts have been with India support. They are friendly enough and relatively easy to understand. However I have learned one thing. Buy from the SB division. When/If you then call for service you will get USA-based support. Not sure if you ordered yours that way initially. If not, you got lucky.

Vidge

Quote:

Originally posted by dequardo BTW, All of my contacts have been with India support. They are friendly enough and relatively easy to understand. However I have learned one thing. Buy from the SB division. When/If you then call for service you will get USA-based support. Not sure if you ordered yours that way initially. If not, you got lucky.

I bought from the SB division and still got India support on my last phone call a few minutes afo. So this doesn't always hold true.

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wmcjhi

I had battery trouble as well as trouble w/ the unit itself. The tech I got, too, told me that the problem was w/ the main unit, not the battery, and that he would therefore be sending me the unit only. I b!tched at him for awhile and got a manager, and now I got both the Ax and battery. w00t!

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peach76

I had a battery problem too, seems like a battery draining issue. When i've a fully charged battery put in, my X30 H will somehow drain the battery and half a day later, it can't power up! Only with my charger plugged in will it turn up. A chk on my power shows 0% and backup battery very low!!! This is totally unacceptable!!!

I called up tech support and they agreed that it was an issue (i had severalother issues one dead pixel & backlite is DEAD!!) & ordered me a replacement unit overnite. But less than an hour later the delivery side told me that they were out of stock and will call me back! I'm considering a full refund!