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The scratches are a manufacture error. Someone else had the same problem and they paid for shipping and replacement. It happens, especially with something so precise, these things are thin and clear, so of course the margin of error is very small.
The question is do you want replacement or exchange, you might be able to request a Crystal instead if they are priced the same. Just ask them. They have GOOD CS.
Most protectors will pick up dust, being able to see them isn't really a flaw, because that means it is clearer. It just means you have to do a better job putting them on. Some people have reported success using scotch tape to remove the particles from the sticky side instead of removing completely and cleaning.
As far as gritty, I can assure you that the crystal is not gritty. However, it also picks up more glare and quite frankly you can't even tell you have a screen protector on. They are that good. You will see EVERY speck of dust, and you will get more glare than with ClearTouch, but man, it feels like the first day when I tried my Axim before putting on a protector.
That is my $2, good luck =)
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Professional Newbie.
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