Moonlight-Tech Experience

ck256 · 09-24-04, 08:25 AM

All,

I've seen moonlight tech advertised on this site a few times and went ahead and ordered a battery and accessory kit from them on the 15th. Haven't heard back from them with a shipping status after numerous emails and they're in PA and I'm in Ohio, so the ship time should be about a day at most.

Anyone else have, or having, a similar experience.

Thanks!

Chrissss · 09-24-04, 09:12 AM

Hmmm, strange.

I ordered some charging kits in the Spring and had no problems whatsoever. And many other people on these forums report no problems either. I don't know how big they are. If they're a 'mom & pop' shop perhaps they're on vacation?

Chris...

Zefram0911 · 09-24-04, 10:39 AM

I too had many problems with them. There's really no contact information from them besides email. When you do email, it takes forever, literally a week, before they respond. It took almost a month from the time I placed my order until I got my extended battery. In between, I was playing cat and mouse with them. And they kept telling me "Any day now, it's in the mail." I even believe they gave me false tracking numbers.

It finally did come. And when it dide come, some of the paint on my extended battery was scratched off. Again I email, waited 5 days. They email back saying that "during the manufacturing process" some of the paint may have been worn off. I was like BS! I wanted a new one, but they have not returned my emails for more than a week.

NEVER ORDER FROM THESE CHARLETONS... MOONLIGHT TECH.... YOU HEARD ME... LOW PAR CUSTOMER SERVICE GETS FLAMES FROM ZEFRAM!

phosphor · 09-24-04, 10:54 AM

If you do a WHOIS lookup on their domain name you get the following information:

Code:

Registrant:
   Moonlight Technologies
   PO Box 702
   West Elizabeth, PA 15088
   US

   Registrar: DOTSTER
   Domain Name: MOONLIGHT-TECH.COM
      Created on: 09-JUL-01
      Expires on: 09-JUL-05
      Last Updated on: 24-JUN-04

   Administrative, Technical Contact:
      Reed, Michael  mike@moonlight-tech.com
      Moonlight Technologies
      PO Box 702
      West Elizabeth, PA  15088
      US
      412-207-2867
      412-207-2865

The address given is the same as on their website, but the phone number might be of some use if it's not disconnected.

A little background information about Mike the owner can be found here:

http://www.salamanca-alumni.com/database/1986.html

And his ebay feedback:

http://feedback.ebay.com/ws/eBayISAP...moonlight-tech

ck256 · 09-24-04, 01:10 PM

all,
numbers listed do not work. how about a new message board w/ reseller information so we can avoid bad experiences for future axim site users? this whole site is great! thanx to the folks who run and moderate the site!

ck256

Zefram0911 · 09-24-04, 01:22 PM

Originally Posted by ck256

all,
numbers listed do not work. how about a new message board w/ reseller information so we can avoid bad experiences for future axim site users? this whole site is great! thanx to the folks who run and moderate the site!

ck256

good idea.... Seidio and Moonlight would be on my list of DO NOT BUY FROM.

ck256 · 09-24-04, 03:27 PM

Okay, props when they are due. The package from Moonlight showed up on my desk this afternoon, so I'd say the process ended well. I see nothing wrong with my Mugen battery, although I do see the paint chip you mentioned on the battery, but come on, that probably happened in shipping or at the factory. Anyway, it's not enough for me to complain about, I'm easy.

I would have liked a ship notice or something like that from Moonlight-tech tho, or at least an auto acknowledgement for my emails, but, the product is here, as advertised, and all is well in mudville.

thanks moonlight-tech!

Originally Posted by Zefram0911

good idea.... Seidio and Moonlight would be on my list of DO NOT BUY FROM.

Noisy Crow · 09-24-04, 03:31 PM

Thr Mugen extended batteries do have a couple of marks from the moulding process on one side. This was explained in
another thread...

TDS Computers · 10-08-04, 05:33 PM

My Company deals with alot of hand healds and due to vender going out of business we were forced to find alternate resources for battery replacement. We decided to try Moonlight and after placeing an very small order (That we never recived) We decided to e-mail them as that is the only contact information that works he complained of family issues that kept him from sending order in a timely manner. This I understand and said that he would ship the order the next day. I found this to be acceptable as this seems to be a mom and pop operation that I now know will never be able to handle the volume of orders that our company would need to forfill our obligations to our customers, However the battery still has not arrived and now he will not respond to any e-mails sent.

We are now forced to report his company to the BBB located in Pittsburg, and contact our legal representaion to recover our loss. My suggestion is to stay away from this company and find other vendors to place your order. They may be a little more exspensive but at least you will get what you order. I understand that a lot of people have gotten what they ordered from them, but after doing some surfing on the web about this company I have seen that it can take more than a month for you to get your delivery. Order at your own risk. We will never do business with them again.

*MEF38* · 10-08-04, 10:00 PM

Originally Posted by TDS Computers

My Company deals with alot of hand healds and due to vender going out of business we were forced to find alternate resources for battery replacement. We will never do business with them again.

You can always contact us as we deal directly with the manufacturer and have their complete support. We have a great reputation and are proud of it. We earned that reputation and guard it preciously.

And we support this forum and others.

MEF38

10-09-04, 02:53 AM

TDS,

We are also here for you with great selection of cases and now (as of today) we also carry extended batteries for Dell Axims! You are welcome to check out our Aximsite.com specials page and contact us directly if you have any questions.

http://www.cases.com/aximsite.htm

ericcumbee · 10-09-04, 04:27 PM

ive ordered from them on several occasions, the shipping somewhat slow but not that bad and anytime i emailed them i got a prompt response

makarman · 10-09-04, 07:29 PM

Originally Posted by Noisy Crow

Thr Mugen extended batteries do have a couple of marks from the moulding process on one side. This was explained in
another thread...

Yes, I've heard about that.

TDS Computers · 10-11-04, 09:29 AM

Originally Posted by ericcumbee

ive ordered from them on several occasions, the shipping somewhat slow but not that bad and anytime i emailed them i got a prompt response

I would like to thank those whom have posted info for alternative means of of battery replacement. Now I have to clear all orders with the owner thanks to moonlight tech but he is looking into it. As the to Moonlight Tech I have been E-mailing them for two weeks now with no answer. I guess we will have to go to the next step and file with the FBI's internet fraud unit and sue.

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