Lost everything on my x3i

[Brianudell]

My X3i got unpluged at the cradle and the battery died. After charging it again I went to sync and I was asked to form a new partnership. So I did. Now I have lost all info and uploads that I have spent the last 5 years putting on it. Does anyone know how to get it all back? I have a backup folder with it all on my computer but the activesync will only let me sync to the 2nd partnership. The original partnership is there still but I can't do anything with it. I love my 3xi and have never had any problems with it after all these years. Can anyone help? I deleted the 2nd partnership but it still wouldn't let me sync to the original.

[Gigi]

Unfortunately, there is nothing you can do to get back the data/programs that you never saved or synced. However, if you still have the some of your data in Outlook, syncing should get it back again. Try deleting all the partnerships and try syncing again. Also, before you do anything else, make a backup of your Outlook data (File - Import and Export - Export to a file - Personal Folder File .pst).

[Julie]

My X3i got unpluged at the cradle and the battery died. After charging it again I went to sync and I was asked to form a new partnership. So I did. Now I have lost all info and uploads that I have spent the last 5 years putting on it. Does anyone know how to get it all back? I have a backup folder with it all on my computer but the activesync will only let me sync to the 2nd partnership. The original partnership is there still but I can't do anything with it. I love my 3xi and have never had any problems with it after all these years. Can anyone help? I deleted the 2nd partnership but it still wouldn't let me sync to the original.

When you refer to a backup folder, what exactly are you talking about? Does this folder contain a backup you created using ActiveSync's Backup option?