Need a little help loading ActiveSync software on my desktop

[Hunt&Peck]

Thanks for that tip. I've been all over Dell's website and found a lot of very useful stuff (for other things) here. It seems everywhere I look, I don't find anything that addresses this particular problem though.

I do have another question though. When XP detects new hardware, what's going on there? Is it possible that because the new hardware was detected prematurely in my case, some problem exists related to the fact that the hardware was detected out of (Active)Sync (pun intended)?

Thanks.

[Hunt&Peck]

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[Hunt&Peck]

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Hunt&Peck;

I think the best advice for you is to go to the AximSite Tutorials, do a LOT of reading and doing what is contained within.

THEN come back with some specific questions with detailed, step-by-step lists of what you have done and/or tried and are still having problems with.

As it is, your current "experimentation" is serving only to confuse yourself and us!
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Okay here's a step-by-step list of what I did...didn't work:

How to Manually Remove ActiveSync 3.x
View products that this article applies to.
This article was previously published under Q263152
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

SUMMARY
This article describes how to manually remove ActiveSync software from your computer. You may need to manually remove ActiveSync if you cannot install or remove the software using the standard procedure.
MORE INFORMATION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To remove ActiveSync, follow these steps:
If the ActiveSync icon is displayed on the desktop, drag it to the recycle bin.
Locate the Microsoft ActiveSync folder, and then rename it or remove it.
Click Start, click Run, type Regedit, and then click OK.
Locate and delete the following registry keys:
HKey_Local_Machine\Software\Microsoft\Windows\Curr ent Version\Uninstall\Windows CE Services
HKey_Local_Machine\Software\Microsoft\Windows CE Services
HKey_Users\Default\Software\Microsoft\Windows CE Services
Restart the computer and reinstall ActiveSync.
After you restart the computer, if a Get connected dialog box is displayed, click Cancel, and then continue reinstalling ActiveSync.

[Hunt&Peck]

Here's what happened...

I finally got a Dell tech support person on the phone who took a different approach. He had me put the CD in the drive and took me to a folder on the CD that had the IS_SETUP icon. I clicked on that and that was it. ActiveSync loaded fine and I am up and running. Tadaaaa!

I would go to Google Groups search for a solution.
There are some issued resolved in installing ActiveSync on XP.
If you search for solution Activesync you'll get some hits. Perhaps one will fix your problem.
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Alan

I think I made mistake in trying to load the ActiveSync software on my HP desktop computer at home (WindowsXP). I plugged the Axim into the USB port before completing the installation. Could this be part of the problem? ActiveSync loaded ok at the office (Windows2000). This time I followed the directions. I didn't plug in the Axim before completing the intallation.

I Thanks.

[Hunt&Peck]

I would go to Google Groups search for a solution.
There are some issued resolved in installing ActiveSync on XP.
If you search for solution Activesync you'll get some hits. Perhaps one will fix your problem.
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Alan

Hi alnmurray:

I solved the problem. See my post (#19 in this thread).