Need a little help loading ActiveSync software on my desktop

[Hunt&Peck]

I think I made mistake in trying to load the ActiveSync software on my HP desktop computer at home (WindowsXP). I plugged the Axim into the USB port before completing the installation. Could this be part of the problem? ActiveSync loaded ok at the office (Windows2000). This time I followed the directions. I didn't plug in the Axim before completing the intallation.

I get through loading Outlook okay on my HP desktop, but when I go to load ActiveSync, it appears to start doing something and then doesn't do anything.

Any ideas? I called Dell and after about an hour and a half on the phone, I still can't load the software. We tried loading the New! ActiveSync 3.7.1 software from the web, but that didn't work either.

Thanks.

[MrKlaatu]

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You are correct that you should not plug the USB in before ASync is installed.

Unplug the USB, UnInstall ASync, Reboot your PC, REinstall ASync then (just to play it safe) Reboot your PC again and now plug in the USB.

The New Partnership Wizard should start.
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[Hunt&Peck]

How do I uninstall? Just delete files or is there an unistall file somewhere?

[MrKlaatu]

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On your PC > Control Panel > Add/Remove Programs > Scroll to ActiveSync > Highlight it > Click Uninstall

Never, never, NEVER just Delete Programs, always use Uninstall.....PERIOD!!!
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[Hunt&Peck]

Okay. But I don't see a file called "ActiveSync". I see something called "Outlook Pocket Contact Syncronizer 2002". I'll remove that one and see what happens.

[MrKlaatu]

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My mistake, look for MicroSoft ActiveSync........

Don't know exactly what "Outlook Pocket Contact Syncronizer 2002" is. I wouldn't just go uninstalling things you don't know what they are, either.
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[Hunt&Peck]

Okay, okay. Never, ever, ever delete. Use uninstall. Got it.

I tried removing the "Outlook Pocket Contact Syncronizer 2002" and then re-loading ActiveSync. Nothing. Anything else. The HP tech support guy thought that an earlier version of ActiveSync mihgt work with my home computer.

[Hunt&Peck]

Outlook Pocket Contact Syncronizer 2002 is someting I downloaded from the web. It's no problem removing it. That might have caused some conflict with ActiveSync. But it doesn't appear to be the case.

I'm heading to the office now. I'll check back in periodically through the day. It's a bummer not being synced at home.

Thanks for your help.

[MrKlaatu]

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[iane]

Hi Hunt&Peck

If you click Start\control panel\add/remove programs ... remove ActiveSync and re-boot.

Then try instaling ActiveSync if you follow the instructions it will tell you when to plug in the PPC.

If you have a Firewall you may find that 2 files (can't remember their names just now) will need to 'pass through' as these 2 files use TCP/IP to interact with both the PC and the PPC.

[Hunt&Peck]

How long does it take for these 2 files to "pass through"?

[iane]

It only needs to be done once and it happened to on first connection..I had a nightmare trying to Sync as I stopped these files ... my firewall asked if I wanted these files to access the internet and I said NO (its only because they use TCP/IP to talk to the PPC.) These are the files
WCESMgr.exe, wcescomm.exe

[Hunt&Peck]

Okay. I'm still not "ActiveSync"ing. Can I still load software onto my X30 from the web without ActiveSync?

[iane]

don't think so ..... not sure about InfraRed or wireless as to whether it uses ActiveSync !!

[MrKlaatu]

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Hunt&Peck;

I think the best advice for you is to go to the AximSite Tutorials, do a LOT of reading and doing what is contained within.

THEN come back with some specific questions with detailed, step-by-step lists of what you have done and/or tried and are still having problems with.

As it is, your current "experimentation" is serving only to confuse yourself and us!
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