reinstalling ActiveSync

Chris_Topher · 09-30-04, 09:55 PM

My computer freaked out and I had to reinstall ActiveSync to get it to start. Since reinstalling, ActiveSync is asking to create a new relationship between my computer and my Axim. I specify a Standard Partnership (as I previously had), but ActiveSync says that "This device name already in use. Please select another device name." It seems my computer thinks my X30 is a different device, even though it has the same name as always.

I don't want to select another device name because I want to sync the data and software for my original device name.

Any thoughts? Thanks.

**Frenchy** · 09-30-04, 10:02 PM

Delete the previous partnership on your PC and recreate one.

Chris_Topher · 09-30-04, 10:19 PM

Where/how do I do that?

Thanks.

Gigi · 09-30-04, 10:24 PM

Originally Posted by Chris_Topher

Where/how do I do that?

Thanks.

With your Axim OFF the cradle, open up ActiveSync on your desktop. Click on File --> Delete Partnership. Then try syncing again.

**Frenchy** · 09-30-04, 10:32 PM

Thanks for responding Gigi, I am at home and running Linux. I couldn't remember exactly where and didn't want to confuse him.

Chris_Topher · 10-01-04, 09:36 AM

Originally Posted by Gigi

With your Axim OFF the cradle, open up ActiveSync on your desktop. Click on File --> Delete Partnership. Then try syncing again.

That is not a highlighted (available) option. It is on the menu, just not available, as though no partnership exists, but when I try to sync I again get the message "this device name already in use." Is there some registry setting?

**Frenchy** · 10-01-04, 09:52 AM

It would be because the axim is in the cradle. Remove and try again. If still not showing try to unconnect the cradle from the PC and delete the partnership.

Chris_Topher · 10-01-04, 10:01 AM

It is out of the cradle, and Active Sync (while out of the cradle) says "No Partnerships" and "Not Connected." Menu option visible but not available.

Og_IV · 12-06-05, 12:40 PM

I had a similar issue in that I could not get a portion of my device to sync, so I deleted my partnership and reinstalled ActiveSync. When I went to setup the partnership again, it told me that my device name is already in use, and I am not able use my current device name. I even redid a new partnership with a new device name, and all would be fine, it just BUGGED me that I couldn't reuse my old device name. ARGH.

What I found was that under C:\Documents and Settings\USERNAME_HERE\Application Data\Microsoft\ActiveSync\Profiles

You will find your device name. Be careful, as it is a hidden file. Even if you have your explorer checked to look for and display hidden and system files, it may not show it on a search. Delete this folder, and all should work.

-Og_IV