Unresolvable Unresolved items

bhults · 11-21-04, 09:35 PM

Hope the subject doesn't confuse you; I seem to have a prob with some unresolved items....I can't resolve them. They both seem to be MS Outlook related. One is a contact, which I wrote to the device first. Upon sync, I get an unresolved issue, and when I try to resolve it, I get this message: "The following contact cannot be written to MS outlook do to error 8004011D. The item will be skipped." Then it lists the said contact.

The second unresolved item has something to do with the my Inbox, yet ActiveSync doesn't list any trouble report for it. I uninstalled, and then re-installed Outlook 2000 thinking it would fix the problems, but it didn't.

Any ideas?

THX

mdonnelly · 12-09-04, 08:28 PM

I have the same problem only with a different error number number ...4005. I've hard reset, un and re-installed activesync and outlook and restored from a backup on the ppc. Still when I make a new task or calender entry and sync I get a new unresolved item. Ive tried to find the files wcesmgr.log as suggested by the microsoft site to figure out which entry is the corrupted one but can't find the files in Windows XP.

Croaker · 12-13-04, 10:27 AM

I'm having trouble, too. Syncs fine with laptop; used to synch with work PC fine, also, but now can't resolve any items in Inbox, Calendar, Contacts, or Tasks. It does sync Favorites and I can transfer files....

Here's my wcesmgr.log, if anybody knows how to read it....
2004-12-13 09:58:43 00000CA4 -

**** ActiveSync (3.7.4034 RETAIL) started, Cmd line: '/onconnect'
2004-12-13 09:58:43 00000CB8 - ERROR returned in function CMainFrmWnd::ReadWindowPlacement. hr: 0x80070002
2004-12-13 09:58:43 00000CA4 - Creating new partnership for device 0x0 (humbug, PocketPC).
2004-12-13 09:58:45 00000CB8 - Server sync version: 1.1
2004-12-13 09:58:45 00000CB8 - Found PIM at 'C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE'
2004-12-13 09:58:45 00000CB8 - Found PIM at 'C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE'
2004-12-13 09:58:45 00000CB8 - LoadLibrary() inkstore.dll Failed. 0x0000007F
2004-12-13 09:59:08 00000CB8 - IE Version:6.0.2900.2180 IE5=1
2004-12-13 09:59:08 00000CB8 - DTPT: Setting DTPT network to {ADB0B001-10B5-3F39-27C6-9742E785FCD4}
2004-12-13 09:59:08 00000CB8 - DTPT: Send DTPT Network={ADB0B001-10B5-3F39-27C6-9742E785FCD4}. Result=0x00000000
2004-12-13 09:59:08 00000CB8 - Send Remote desktop sync settings. Result=0x00000000
2004-12-13 09:59:10 00000CA4 - Connected to device 0x279E55FD (PocketPC, humbug) [partner 0]
2004-12-13 09:59:10 00000CA4 - **** Starting synchronization engine
2004-12-13 09:59:10 00000CA4 - ERROR: CoCreateInstance( clsid, NULL, CLSCTX_INPROC_SERVER, IID_IUnknown, (LPVOID *)&m_pStoreObj ) returned 0x8007007F, file: d:\medusa3.71qfe\private\apps\conn\repl\wcesmgr\.\ cesync.cpp, line 2284
2004-12-13 09:59:10 00000CA4 - ERROR: Failed to create Microsoft Outlook synchronization services, error: 0x8007007F
2004-12-13 09:59:10 00000CA4 - ERROR returned in function CStoreInfo::CreateInstance. hr: 0x8007007F
2004-12-13 09:59:12 00000CF4 - Remote object: 'Mobile Application Link', SSPId: 0x00002710 [0 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'Ink', SSPId: 0x00002711 [0 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'Appointment', SSPId: 0x00002712 [9 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'Contact', SSPId: 0x00002713 [93 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'Task', SSPId: 0x00002714 [11 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'File', SSPId: 0x00002715 [14 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'Favorite', SSPId: 0x00002716 [13 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'MicrosoftTable', SSPId: 0x00002717 [0 items]
2004-12-13 09:59:12 00000CF4 - Remote object: 'Merlin Mail', SSPId: 0x00002718 [8 items]
2004-12-13 09:59:15 00000CA4 - Scanning desktop SSP for 'Favorite'
2004-12-13 09:59:15 00000CA4 - Done scanning 'Favorite' [10 creates, 0 modifys, 0 deletes]
2004-12-13 09:59:15 00000CA4 - Start remote log processing for 'Favorite': [9 changes, 9 items]
2004-12-13 09:59:15 00000CA4 - Done remote log processing for 'Favorite'
2004-12-13 09:59:15 00000CA4 - ERROR: CoCreateInstance( clsid, NULL, CLSCTX_INPROC_SERVER, IID_IUnknown, (LPVOID *)&m_pStoreObj ) returned 0x8007007F, file: d:\medusa3.71qfe\private\apps\conn\repl\wcesmgr\.\ cesync.cpp, line 2284
2004-12-13 09:59:15 00000CA4 - ERROR: Failed to create Microsoft Outlook synchronization services, error: 0x8007007F
2004-12-13 09:59:15 00000CA4 - ERROR returned in function CStoreInfo::CreateInstance. hr: 0x8007007F
2004-12-13 09:59:15 00000CA4 - Lost global mapping, uCode: MC_NEW_DESKTOP
2004-12-13 09:59:22 00000CA4 - Discard is chosen for Favorite
2004-12-13 09:59:22 00000CA4 - Created \Restart Synchronization Marker.2
2004-12-13 09:59:22 00000CA4 - **** Synchronization engine started
2004-12-13 09:59:22 00000CA4 - **** Starting synchronization of all out-of-date items
2004-12-13 09:59:22 00000CA4 - Synchronizing 19 items
2004-12-13 09:59:23 00000CA4 - **** Completed synchronization
2004-12-13 10:17:31 00000D4C - [Data Recv] [0x418]: Connection reset by peer (WSAECONNRESET : OK on disconnect)
2004-12-13 10:17:31 00000D3C - [Ctrl Recv] [0x408]: Connection reset by peer (WSAECONNRESET : OK on disconnect)
2004-12-13 10:17:31 00000D24 - [RemSync Recv] [0x3E8]: Connection reset by peer (WSAECONNRESET : OK on disconnect)
2004-12-13 10:17:33 00000CA4 - **** ActiveSync session completed

Any ideas? I've uninstalled ActiveSync & Outlook 2003, hard-reset the Axim, reinstalled everything, deleted all partnerships, selected to partner with only one computer, etc. w/o any luck. Laptop is a Dell Inspiron 1100 series w/XP Home; work PC is a Microcenter PowerSpec w/XP Pro.

lshale · 12-13-04, 11:14 AM

I took the liberty of doing a google search for your "Microsoft Outlook Synchronization Service Failed" error message (in the body of your log) and found the following article (see the link). Basically it says there might be an issue with a recurring appointment and it gives directions on how to correct it. Maybe that will help.

http://support.microsoft.com/default...b;en-us;191374

Croaker · 12-13-04, 11:17 AM

Originally Posted by lshale

I took the liberty of doing a google search for your "Microsoft Outlook Synchronization Service Failed" error message (in the body of your log) and found the following article (see the link). Basically it says there might be an issue with a recurring appointment and it gives directions on how to correct it. Maybe that will help.

http://support.microsoft.com/default...b;en-us;191374

Thanks -- I did the same thing (google) and was in the process of deleting all recurring appointments. No luck. Deleted ALL appointments. Still no joy.

I appreciate the attempt!

axim1910 · 12-14-04, 10:28 AM

Have you tried forcing the sync through by going to Tools->Options->Rules (tab) in ActiveSync and adjusting Conflict Resolution for the Desktop (i.e. Always replace the item on my device - since you have restored you PDA a couple of times...).

I would set this option back if you get the problem fixed so that you don't wipe out appointments that you make on your PDA while it isn't connected to your PC.

Good Luck

chaypee · 05-12-06, 01:51 PM

You need to reinstall Outlook 2002 found on the install CD and then make sure Outlook 2002 will fnd your personal outlook folders (you may have to delete erroneous duplicates). Then if you reinstall ActiveSync it should sync those folders.

The problem can be magnified as the WAB32.dll (Windows Address Book) which is part of Outlook Express, and which used to be the program component shipped with earlier PocketPC's, is now an integral part of IE6, and if you try to reinstall that, as requested, the download of the IE6 download from Microsofts' web site will not install if you have current security updates already downloaded (the message you have a new version...etc). And you cannot uninstall IE6 (easily) to reinstall it.

So your only choice is to reinstall Outlook 2002 from the Axim install CD. The Outlook in Office 2000 doesn't seem to work, at least for me.

05-12-06, 04:10 PM

I have the same problem sometimes. All I have to do is disconnect USB and reconnect it and it fixes itself.

Willie Heck · 08-31-07, 06:09 PM

I had a similar issue involving the WAB.DLL and then the 8004011d error and here's what solved it for me :) I'm now back to syncing as before between the Axim and the PC

Str TokEx cannot be located in MSOERT2.dll

Willie Heck · 09-14-07, 05:00 PM

My previous posting solved the problem until the PC rebooted then it was back to square 1:realmad: I next went to the W2K installation disk and opened up wab.zip from which I selected all of the .dll files and pasted them into the system32 folder on my PC - after several reboots I think I'm safe in saying this fix seems to work