Ive read about here while trying to troubleshoot an x30 that theyve gone end of life.
so im just wondering what will happen, i help manage 170 of them and just wondered what will happen if i need one to be replaced due to warranty issue? will i still get an x30 or will they send me another unit such as an x50?
I can't say for certain, but my gut instinct tells me that even though they're EOL Dell will still have them available to cover warrantees for some time, but that eventually that will come to an end.
You might considering emailing Dell to find out and sharing what you find!
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I can't say for certain, but my gut instinct tells me that even though they're EOL Dell will still have them available to cover warrantees for some time, but that eventually that will come to an end.
You might considering emailing Dell to find out and sharing what you find!
thanks, im guessing you are correct too.
i will make some enquires tomorrow if knowone can confirm and let you all know.
At least at the current time so far as I'm aware, what Dell is meaning by EOL is that they are not planning to develop/release any more patches/fixes for the X30 series. That does not mean they are going to stop making them any time soon.
Usually, a smart tech. company will terminate development on a product well in advance of halting production. It is that time frame when a product is in manufacture but not in development that helps give them their best return on investment.
Furthermore, a replacement product has yet to be announced. Dell would be even more stupid to halt production on the X30 before they have at least announced a replacement, if not actually started shipping. Especially considering that I don't think they've ever gotten production out of the build-to-order stage. Shoot, I'm not even sure they really tried, being Dell. If they are building mainly to order fullfilment and replacement stock maintainence levels, they would be absolute idiots not to continue selling/producing X30s until they've announced a replacement.
Finally, on the warranty issue, don't worry. As long as they're under warranty, Dell is sorta obligated to replace it with the same model or a newer equivelent one if that model is no longer avaliable. For example, I opted for the 3 year total care package on my X30h when I got it a year ago. So if something happenes to it a year and 11 months from now, and I contacted Dell in time, they would be obligated to replace it with another X30h or the current equivelent model. Doesn't have to be new. Can be refurbished, but they've got to replace it.
And the best part is that because it's an extended warranty that I purchased, it would be much harder for Dell to alter the terms of the warranty. Unlike what Palm did at the begining of the year of retroactively cutting the standard warranty on a good number of their models from 1 year to 90 days. And by retroactive, I do mean just that. So far as Palm was concerned it didn't matter when you'd purchased one of those models, its warranty was 90 days from time of purchase. Which meant that a lot of people who'd purchased those models between 3 months and a year before that change no longer had warranties on their Palms. IMO, not a smart move on Palm's part. I know it will discourage me from looking at them in 2-3 years when it's time to replace my X30.
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At least at the current time so far as I'm aware, what Dell is meaning by EOL is that they are not planning to develop/release any more patches/fixes for the X30 series. That does not mean they are going to stop making them any time soon.
Usually, a smart tech. company will terminate development on a product well in advance of halting production. It is that time frame when a product is in manufacture but not in development that helps give them their best return on investment.
Furthermore, a replacement product has yet to be announced. Dell would be even more stupid to halt production on the X30 before they have at least announced a replacement, if not actually started shipping. Especially considering that I don't think they've ever gotten production out of the build-to-order stage. Shoot, I'm not even sure they really tried, being Dell. If they are building mainly to order fullfilment and replacement stock maintainence levels, they would be absolute idiots not to continue selling/producing X30s until they've announced a replacement.
Finally, on the warranty issue, don't worry. As long as they're under warranty, Dell is sorta obligated to replace it with the same model or a newer equivelent one if that model is no longer avaliable. For example, I opted for the 3 year total care package on my X30h when I got it a year ago. So if something happenes to it a year and 11 months from now, and I contacted Dell in time, they would be obligated to replace it with another X30h or the current equivelent model. Doesn't have to be new. Can be refurbished, but they've got to replace it.
And the best part is that because it's an extended warranty that I purchased, it would be much harder for Dell to alter the terms of the warranty. Unlike what Palm did at the begining of the year of retroactively cutting the standard warranty on a good number of their models from 1 year to 90 days. And by retroactive, I do mean just that. So far as Palm was concerned it didn't matter when you'd purchased one of those models, its warranty was 90 days from time of purchase. Which meant that a lot of people who'd purchased those models between 3 months and a year before that change no longer had warranties on their Palms. IMO, not a smart move on Palm's part. I know it will discourage me from looking at them in 2-3 years when it's time to replace my X30.
thank you for your reply
i was just curious because our students use these PDA units i dont want all the kids using x30's and one kid who broke theirs to get an x50 because dell dont stock them etc.
It would only encourage students to break theirs if they where to get an x50 unit.
see we have loads of toshiba laptops onsite and our insurance company will send us a completely different model to the one we claimed against and was worried dell would do the same.
Dell will usually keep some stock of x30 on hand. Most likely you'll get a refurbished x30 for replacement if urs is broken.
For example: After x30 stops production, Dell has 25 new x30 left. They were sent out as replacements for defective x30 that other ppl purchased. In return they got 25 broken x30 back. Dell fixes them up and sends these 1st batch defectives as replacements and gets back a 2nd defective batch. Fixes them up and sends them out and gets back a 3rd defective batch. And the cycle goes on for a while.
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