Inbox deletes POP/Gmail emails...

Reverend Bingo · 08-04-05, 08:20 AM

Hi there.

I seem to be having a problem with POP emails. I have a gmail and tiscali account, but when the emails download to my Axim Outlook Inbox, they delete after I have read them.

I have checked all the gmail website settings and the settings on my Axim, but nothing seems to enable me to save them!

Anyone finding the same problem?

RB

axim_wannabe · 08-04-05, 08:30 AM

i also have the same issue - could be a default behaviour for GMail when being POP from Pocket Inbox

Rob83 · 08-04-05, 09:19 AM

As far as I know, Outlook for Axim does not support "keep messages on server" like Outlook and other mail programs on a regular desktop would. So mail is deleted from the mail server (i.e. gmail) and not kept.

However, I was always under the impression that outlook for Axim doesn't remove the messages, but just downloads a copy. It does it for me. So Maybe it's a GMAIL issue. But for my other mail accounts (dslr.net, adelphia.net, bellsouth.net), I always get a copy to my desktop outlook after I've viewed it on my PocketPC.

MickeyC · 08-04-05, 10:43 AM

I believe it is a setting in gmail. When you log into gmail then click on "settings" and click on "fowarding and POP" there should be a setting that states "keep a copy on the server" or "trash gmail's copy" make sure you haven't checked that. I have my X3i checking my gmail with no issues.

good luck

08-04-05, 03:24 PM

I believe the process from the Axim works like this:

You retrieve your email from the server, and the email IS kept on the server. Now if you delete the email from your Axim and reconnect then at that point the email gets deleted from the server as well.

Chris...

FallN · 08-04-05, 04:27 PM

I don't have a problem with keeping a copy on the Gmail sever. I have a problem when I download an attachment in Pocket Outlook from Gmail then when I go to get more mail later the email with the attachment disappears!! No trace of it on the Axim whatsoever.

I have Pocket Outlook set up to MANUALLY delete my trash so I have to MANUALLY go in and delete the trash, so where is the email with the attachment going?!?

I don't see any option that says to delete emails with attachments on the next sync!! Why does Pocket Outlook do this and is there a way to stop it?

Thanks in advance.

MickeyC · 08-04-05, 04:30 PM

Do you have a SD or CF card installed? My mail is set up to save attachments to my SD card automatically.

axim_wannabe · 08-04-05, 07:26 PM

anyway, im just waiting for WebIS Mail to support Japanese character sets, and im go!!!

at the moment, i use the freeware QMail - and its awesome, and works great with GMail, with Yahoo POP access, etc.

unfortunately, it sucks memory like a vampire who hasnt had blood in centuries - i need to always soft reset before i use big apps like PlanMaker/TextMaker/MS Book Reader, etc.

Reverend Bingo · 08-05-05, 07:54 AM

Thanks for the replies. I believe it is not just GMail, but any POP email. Weird thing is, if I sync my emails with a PC, it saves them! However, if I check my email externally (i.e. using a wireless connection etc.) that's when it deletes them.

I checked around the internet and it does seem to be a common problem, though for some people it works fine.

I have tried all the settings (even saving attachments on to my SD card) but it always does the same thing.

I think it's a silly function to have for something like a PDA, as the whole point of me having one was to be able to use the internet/email as I would on a PC. Yes, make it an option to delete emails, but to not be able to refer to them at a later date is daft. Some websites state it's a security issue, some say it's storage.

What is a little strange is that any sent emails are kept on the PDA!

RB

nuclianba · 08-05-05, 08:06 AM

POP deletes email because its old. POP came out long ago when storage space on email servers was expensive. So when a email client, like outlook, called in to get its mail, the client would download them and delete them from the server, to save server space. Later clients started adding the 'leave mail on server' option that i dont think pocket outlook has. And i dont know if gmail even allows it.

You all are looking for IMAP functionality. IMAP came out later, when storage space on email servers was cheaper. IMAP simply looks at what is on the server and reads from there, and downloads or caches a few emails on the device (last few days perhaps). This was, space is saved on the axim, but all the email IS still on the server and not lost. So why does gmail not use IMAP, the newer mail protocol? i dont know....my guess would be both security and bandwith issues....

Reverend Bingo · 08-05-05, 09:29 AM

Yes, but a few things to point out. My POP emails will remain on the server (and in my Outlook account on my PC) but only disappear on the PDA. For some reason, when the PDA checks the server, it deletes emails that have already been download instead of just ignoring them.

Another thing, these PDA Outlook POP emails don't delete for everyone - so we must be something in common. Could it be the version of Outlook?

If it was solely a problem with POP emails, then they would delete from my PC Outlook account, too.

However, I think IMAP would solve a lot of problems.

RB

Reverend Bingo · 08-09-05, 06:49 AM

Interesting. I have been told by someone that there is a bug associated with SSL on the Dell Axim X30. Not sure if this affects everyone, but it offers the only explanation.

transcout · 08-09-05, 07:43 AM

Basically, what happens :
1 - You get a new email on the server
2- Pocket Outlooks checks the server, and sees a new unread mail.
3 - You Send/Recieve Pocket Outlook, and it downloads it, but leavs a copy on the server
4 - You read the mail
5 - Next time you send/recieve, it marks the email as 'read'
6 - There are no more 'unread' emails, so Pocket Outlook shows nothing.

The email is still there if you go to gmail.com and look via webmail. It's just that Pocket Outlook only shows/downloads unread mail, to save bandwidth.

Reverend Bingo · 08-10-05, 10:20 AM

Hi,

Thanks for your message. Thing is, how does it save bandwidth? Once the email has been downloaded to the PDA, the only problem would be the PDA storage memory. It makes no difference to GMail whether it remains on my PDA. If I use my PC Outlook, it keeps the Gmails (and all my other POP accounts) as well as keeping it on the server. I still can't see why anyone would want to automatically delete emails on their PDA. It must be a bug.

I checked a few other POP accounts on my PDA and the emails did not automatically delete.

RB

transcout · 08-10-05, 11:50 AM

It would save bandwidth because if it stored all the messages on the PPC, it would have to download about 5000 emails from my account every time I hard reset. I dunno, maybe that's not the reason, but that's my guess.