False Alarm: Dell Offers Free Upgrade to 5.0 on X30 TODAY

joejoe22 · 08-11-05, 11:50 PM

Check out their site

http://www1.us.dell.com/content/prod...=19&l=en&s=dhs

I am getting ready to buy either a X30 or X50 any thoughts?

08-11-05, 11:57 PM

That's only for the X50.

Stan

joedoe101 · 08-11-05, 11:58 PM

Its not for the x30, its just a special offer on the axim section...Click the link, and it says for the x50/x50vs :(

08-11-05, 11:59 PM

correction:
Even though it appears that way, it is only for X50/X50v. Just click on the offer details.

PeteUALaw · 08-11-05, 11:59 PM

as stated on the website... "Get a FREE Windows Mobile 5.0 Upgrade CD ($39.00 value) when you purchase a new Axim X50/X50v. Simply select the Windows upgrade option when you "customize and price" and purchase your PDA today. Your upgrade CD will ship in October when available."

joedoe101 · 08-12-05, 12:08 AM

I was excited when i first saw this thread :(

joejoe22 · 08-12-05, 12:12 AM

WOW are they SNEAKY ;(

08-12-05, 06:21 AM

I sent Dell an email asking if the X30 would be upgradable to WM5 and this is the lovely response they sent me:

Quote:

If I have understood your issue correctly that you want to upgrade the Dell Axim to Windows Mobile 5 operating system.

Stan, I would like to inform you that will receive the upgrade CD during the month of October. You have been provided with a Coupon, which he needs to exchange during October for the upgrade CD

Yeah, I don't buy it either and will email back for clarification. I hate it when they outsource their support to other places and just give them a script to work with.

Stan

Gigi · 08-12-05, 07:00 AM

Title modified to prevent heart attacks! :p

**Frenchy** · 08-12-05, 07:58 AM

Good offer but is is a separated item on the page. Sneaky I agree.

08-12-05, 11:03 AM

Ah well. My X30 has already faced the fact that she won't be used very much into the next year...she's a strong unit. I will find her a good home...

08-12-05, 11:25 AM

omg people, you have to read the whole thing before you post here. You get to many x30 users excited.

pmcizhere · 08-12-05, 06:27 PM

@stanswx, I asked Dell about this too, and here's what I got:

Originally Posted by Dell

Dear Mr. Contreras,

Thank you for contacting Dell Technical Support.

I apologize for the inconvenience caused to you. I am concerned with the issues you are facing with your handheld device and wish to resolve them very soon.

Mr. Contreras, I understand from your email that you want to know about the upgrades available for your AximX30.

Mr. Contreras, I would like to inform you that there is no such update available for the AximX30. However, if you want to know more about the Axim, please contact our Axim support department. Dell has a team of specifically trained technicians to help you with your Dell Handheld Axim PDA. In the future, if you would like to be directly connected to the PDA support team; just enter your Express Service Code of your Axim PDA when prompted by the phone system. You may find the Express Service Code for your Axim PDA underneath the rechargeable battery.

The contact number for the Axim PDA support is 1-800-624-9896 or 1-800-737-5014. Once you call this number, you will get an IVR menu, one of the menu options will be the Axim PDA support.

If you have any other question or concern, feel free to contact me. I will be glad to assist you. Delighting the customer is Dell?s top priority. We value you as our customer and your satisfaction is important to us.

Respectfully,

Ekta
Dell Rep ID # SP D469440
Dell Technical Support

Oh well. I wonder if they will give you a coupon anyway, albeit it probably will not work with the x30.