I found that when you purchase a new Axim on Dell's Web site, the complete care option is only available when you click on Medium & Large Business. I found a link to the complete care page, which describes the option of purchasing it, and, strangely enough, it has a title of Home & Home Office. Here is the URL:
http://www.dell.com/us/en/dhs/learnm...da.htm?ref=CFG
Seems Dell doesn't want to sell the complete care to the Home & Home Office and Small Business segment. When you order your new Axim, use that URL as proof that you can get complete care regardless of which segment you buy from.