The X5 destroyed my soul...........

[Yammy]

Hi

This is my first post but I have been reading this forum for a week solid(on holiday while waiting for axim.....self employed!).

This message will be all too familiar to those of you still waiting for their Ax.

I ordered my advance 11th June and immediately received email stating receipt number and also said "Your next email will provide you with your Dell Order Number and a link to check your order status online."

So the wait begins............

Saturday 14th ......still no email but..received above through post!
It also stated estimated shipping date 21st. So I go through the order tracking malarky and it said that they rang me twice on friday 13th(oh dear) to arrange delivery.

Anyway, They rang again on monday and delivery arranged for today. YIPPEE..

Today 8am......eagerly waiting ......reading this forum......when everything goes belly up! No power. Of all the days to have a power cut.

10am guy arrives at door and I quote" Package from dell....I nearly left...been ringing for ages......thought no one was in." Close shave.

So I just sat there with the manual another 4 hours to charge...but I can't charge!!!!!!!!NO bleedin' POWER.

It's now 4.30pm and power just came on. Another 4 hours till I can play.

What's my point to this message you may think?

Well...patience is a virtue ( and I should not post another message this long ever again ).


Have fun. I surely will even if I have to use one of them iPaqs first to appreciate the quality of the AX.

Chip

[jworthi746]

Glad you finally got your Ax...After using mine for about 4 months I had to send it back because if a DPad problem...It's been frustrating waiting for the replacement to come...

Not as easy as 1-2-3 as I ordered it from the US since it was cheaper there and I knew it would be in English (versus ordering it here in Spain and having it arrive in Spanish). I didn't order it from the UK because buying in dollars from the US was better than the exchange rate from dollar to pounds...

Anyway - I had to send the old unit back to mom's house in the US and wait for her to send the replacement to me...3 weeks have gone by and finally for the last two days the delivery company has been here and left saying they knocked and had no answer...Arrrrgh! (As I read the notice(s) they left I'm thinking...RING THE DOOR BELL! THAT'S WHY IT'S THERE! Don't knock with the force of a mouse and then scatter off with my toy when I don't answer!)

Just had to vent as I count down the hours till tomorrow morning when I wait on the street for the delivery mouse...Gotta love the service in Spain ;)

Originally posted by Yammy
Well...patience is a virtue ( and I should not post another message this long ever again ).
Chip

Man oh man..at least the power came back on :). Have fun with your new toy.

Originally posted by jworthi746
Just had to vent as I count down the hours till tomorrow morning when I wait on the street for the delivery mouse...Gotta love the service in Spain ;)

Vent away..... :p

[SWANK-E]

what i found annoying was i purchased my axim (and other dell products at other times) as a business. I am self employed and I am an architect working from home. Dell thought and treats all business customers as if there is always someone going to be there 9-5 and they won't change the practice (when i suggested to say if there are ways to organise the delivery company to make a time, even just within half a day's time frame, to deliver so i can be there for them when they come)

[jworthi746]

It might depend on who's doing the delivery...It might be better to get in contact with the deliverer if possible...I'm surprised customer service wouldn't just post a note with a preferable time frame...

my problem with dell when i bought my laptop was that for some reason my credit card was denied, the company had placed it on the stolen list becasuse it was a large purchase. but no one ever told me about it. not Dell or the credit card company. so when i phone to find out like a week and a half later why i had not heard anything, they told me about my card. i had spent 1.5 hours on hold to hear that my card was denied.

so i called the credit card company and sorted things out. and then waited another 1.5 hours on hold with dell to just tell them to put my order through. what a hassle. and NO ONE told me about the problem.

from there it was smooth sailing though, very speedy and quick delevery.

Dell customer service was the worst.

[jworthi746]

I must have luck with Dell Customer Service...WIth my latest issue they responded firly quickly and helped me to resolve the issue I had...All done by email too...Of course the credit card issue would be best resolved over the phone...I guess it all depends on who the customer service rep is...

well they bounced me around from person to person. and each time i was put on hold. and each time i had to explain the whole story.

dont get me wrong i love my laptop, and i love Dell products, just the service was the worst. right up there with Rogers.

[jworthi746]

I can certainly understand how that would be frustrating...

Sorry...Not familiar with "Rogers" :(

Rogers.....is the company that is my internet/cabletv/cell phone provider. they know that they own the market, and they treat their customers like crap. i once called them to get them to release my IP address, becasue my linux machine had taken it and not released it. all i needed them to do was manually return my IP address to me.

yet for some reason they brought me through a whole bunch of useless steps to "find the problem" and in the end they said they had to release my IP. they had me rebooting and trying all sorts of things when i told them the problem right away........

ohhh ya, and was on hold for 1 hour before getting to talk to this wonderful person.

however, they must have had a lot of complaints, because they have gotten better in the last 6 months.

[jworthi746]

Yea...I've heard some companies are funny about releasing IP addresses...

Well, glad things have gotten better...And hopefully will continue to do so...

[Yammy]

Originally posted by gms
but no one ever told me about it. not Dell or the credit card company.

That's tough. I feel for you.

My credit card company is ace.

Example - I made a delivery to a hi-fi outlet and ended up buying a Yamaha amp (hence the name) and a sony 5.1 speaker system. I was still in the shop when the card company rang me on the mobile (cell for you other side of the ocean..he.he.) to check if I made the purchase or if the card was stolen.

It was only a £460 purchase.

better luck next time (changing lanes)

chip

[Tokyoboy]

I will recive my Ax in about 2 weeks...Delayed for the second time.
Delay,delay,delay...Dells new slogan?

[Yammy]

Hey RePlay

hope you get it soon.

Do you ever sleep or what man....it must be 2am in Japan...???!!!!