Well, I ordered a replacement from dell....

stevey500 · 07-03-03, 12:52 PM

Ok, I got a replacement because I had to press the power button a couple times to get it to respond, The sound was extremely distorted when volume up all the way, and the d-pad didn't respond very well to the right.

Do you think it will come with the new OS? I ordered my axim in december, I just ordered a replacement yesterday. Thanks!

Planet-Ed · 07-03-03, 12:57 PM

Probably not ... Since the OS is new there are still probably a lot a refurbished units with old OS waiting to go out so they'd try using that stock up first ..

However you might get lucky but its no guarantee ..

stevey500 · 07-03-03, 03:58 PM

Ok, thanks! When I was talking to the guy that was helping me at dell, he said he was going to send me a "new" one..... I'm not sure what he meant by new. I HOPE IT REALY IS A "NEW" ONE, LOL!! Thanks!

bernie_rubber · 07-03-03, 03:59 PM

Better keep your fingers crossed...

stevey500 · 07-03-03, 11:26 PM

For all these people that have had replacements, how long did it take the replacement to come in the mail? thanks!

stevey500 · 07-04-03, 10:18 AM

Quote:

Originally posted by stevey500
For all these people that have had replacements, how long did it take the replacement to come in the mail? thanks!

Someone has to know :D

Planet-Ed · 07-04-03, 01:06 PM

Usually its 1 to 2 business days depending on the time of day you get your order for the replacement in ... So if you put in for your replacement on the 3rd and they overnighted it you wouldn't get it until Monday most likely since today is a holiday and I don't think they dilivered on weekends.

07-04-03, 01:13 PM

Quote:

Originally posted by stevey500
For all these people that have had replacements, how long did it take the replacement to come in the mail? thanks!

one day (it arrived the day after I requested it). it was so fast I didn't even bother checking for packages that day....i checked the next day and it was dated for the day before.

stevey500 · 07-04-03, 05:27 PM

Quote:

Originally posted by Astounded EEG
one day (it arrived the day after I requested it). it was so fast I didn't even bother checking for packages that day....i checked the next day and it was dated for the day before.

Wow! now that is fast! Still hasn't came....

stevey500 · 07-05-03, 06:18 PM

Well, I ordered a replacement thursday and it still hasn't came. I guess I'll have to wait for monday;) . What's the longes anyone has ever had to wait? When I send my defective unit back, do I send the stylus too? (they just tome me to keep my battery) Thanks!

publius · 07-05-03, 06:36 PM

I put in for a replacement on June 25 because I had a red and blue line going down the axim screen (1 day old Axim). I was told the replacment would ship July 2 and be delivered on the 3rd.

Well, when I hadn't received a confirmation email about the shipping, I checked the order status online--my replacement unit has been cancelled!

I emailed customer care--they say they can't figure out why a replacement was cancelled, but it will take 3-5 business days for them to find out.

peterbright · 07-05-03, 06:39 PM

With the holiday, I would expect some delays in shipping.

stevey500 · 07-05-03, 06:56 PM

Thanks, does anyone know about the stylus though?

07-05-03, 07:22 PM

Quote:

Originally posted by stevey500
Thanks, does anyone know about the stylus though?

If the replacement unit is a refurb, it may or may not come with its own stylus. I think technically you're supposed to send yours back as long as the replacement comes with a stylus, but i doubt they'll care if you dont send your old stylus.

if they told you to keep your battery, this unit is definitely a refurb (i think).

Superguy · 07-06-03, 02:22 AM

A guy I go to school with got his replaced after PPC2003 came out. Still had PPC2002 on it, but he did get it next day.