Panic! Can't perform hard reset!

[danizoe]

HELP! My brother's ax can't perform hard reset even I press and hold button for 2-5 seconds. Why? Any other way? Any software that can do it?:rolling:

[edbro]

Do you get a soft reset? Are you sure you are trying a hard reset and not a soft reset? Are you holding the power button in while pressing the reset button?

[lilsweepr]

if you can't do it with the buttons then take out the batteries. The backup battery and the regular one.

[Mike C]

When I first got my Ax, I couldn't get it to soft reset either.
Turns out I was pressing the record button instead of the concealed reset button just below it.
The battery removal method will always work.

[dan12]

Also, the hard reset is not by holding the reset button, but by pressing the power and reset button at the same time.