Dell Order Status and Order # ????

[nemattoad]

Alright today I got an email from dell:

THANK YOU FOR SHOPPING @ DELL CANADA ONLINE.

*** Please save this e-mail message for future use as it contains important
Dell information. ***

PLEASE NOTE: To obtain order status details for computer peripherals or
computer accessory products, please call our Customer Care department at
1-800-387-5759.

YOUR DELL CUSTOMER #: *******

YOUR DELL ORDER #: ********

THE ESTIMATED DATE OF ARRIVAL FOR THIS ORDER IS: 08/28/2003 (MM/DD/YYYY)

NAME OF PRODUCT: Axim X5Intel amp;#174; X-Scale amp;#153; Processor 300Mhz,
32/32MB, 3.5 QVGA Display

___________________________________________

Now heres the issue, when I go to dells order status page, it says my order is non-existant, I also noticed my order number is 8 digits instead of 9 digits which other aximsite members have.

I just wanted to know if I am checking my order status too early and need to give it some time, or dell is sending me another email?

And WTF is up with my arrival date, their first email said 8/14

The arrival date for me was f***ed up just like yours. I ordered the 7/29 and it said 8/27. I called and complained and they pulled it back to 7/11. It was shipped yesterday. The delay is most likely from all the WM2003 problems. Try calling dell, maybe they'll send it to you again properly this time?

And I think there are business leads on the foldable keyboard of up to five days. There is a coustomer support forum on Dell's site just for Axim order status, you can check it there to see the business leads. Perhaps that will explain it.

[nemattoad]

hrm, I agree that the date seems a little unreasonable, and the lead times (which I checked) dont match with my date so dell must have messed up.

But still, I would rather have the issue of my order status being fixed, I simply cant view it

When I get back home on tuesday, dells gettin a call