What do I do now?

[Donna]

I went to www.rebatestatus.com to check on my rebate. This is what it tells me:

Look Up a Rebate
Here are the details for the rebate you selected.

DELL Computers (DHS)



Promotion: Misc Child Promotion - For DELL Use ONLY
Department: 036298
Status: We have received your submission.  We were unable to process your submission for the reasons indicated below.
 The packing slip you submitted did not demonstrate purchase of the product required for the rebate.
 You will receive a letter or postcard explaining this problem.  The letter or postcard may have additional instructions on how to correct this problem.
Promotion Type: Rebate  

This is just wrong! Thank goodness I had the foresight to scan in my packing slip before I mailed it off for my rebate. So I will be able to fight this... but let me tell you, I am beyond aggravated that I have to.

Does anybody know of an email address I can send my info to so I can take care of this mistake and not have to wait for the mistaken postcard?

Arghhhh
Donna

[Iceman]

I believe you have to call customer service for this problem, there were a few other posts about packing slip problems and the rebate. I received my rebate check this Monday. I don't know if this matters or not, but my packing slip lists the following:

Item #........Description.............................. ..........................................Part #
221-2016...Axim X5,400MHZ,X-scale 3.5 QVGA,48/64MB English.........0X350
310-2930...USB cradle for Dell Axim X5 Handheld,Factory Tied............9W873
900-9054...No Warranty, Year 2 and 3................................................8 0689
950-3640...Type 11 Contract-Handheld Advance Exchange 1Yr Lim....34753

It makes no mention of me using a 10% coupon nor does it say anything about the $50 rebate.

[rhyno]

Donna,


Call the number on the rebate form. I had the exact same thing happen -- "no proof of purchase"... what?

So I called them up, ready for a battle, and the lady simply said, "We'll (Dell vs. the 3d party rebate company) cut you a check for the $50". Easy sleazy!

(although I'm still waiting for that check...) <_<

[Donna]

Call the number on the rebate form. I had the exact same thing happen

Did you wait the full 8 weeks before calling that number? I have two choices, "you submitted your form less than 8 weeks ago" and "you submitted your form more than 8 weeks ago" I didn't lie and picked the first choice which led me to automated voice who insisted I not call back till after 8 weeks have gone by and then they hung up on me.

I don't know if I should try the other number now, they might really blacklist me after that and the 3 emails I've sent to rebatestatus.com in the last week (none of which have been answered BTW) :(

I'm not liking this Dell version of a rebate at all...

Donna

[pigface]

I just look for mine and it says no rebate found for the information provided. I really can't remember but I think I am under the 8 week limit. Should I wait or make a call?

[Raynne413]

Well, mine says the same thing: No rebate found. When I called Dell, they told me to wait a total of 10 wks and then call back.

[Iceman]

It took 7 weeks for me to get my Axim rebate, I sent in the form on 12/18/02 and received a check on 2/3/02. However, my rebate still hasn't reappeared on the rebatestatus.com website.
I also sent in my rebate for the Simpletech SD card on the 18th, but I didn't get a check for that yet, but rebatestatus.com says it was mailed out today.

What does the packing slip look like, I did not find anything that looked like an invoice or packing slip or similar with mine. Also was I supposed to get a CD Rom with my Amix software on it? I got the CD with the ActiveSync but I feel like I am missing something. (Perhaps the packing slip had a list of all the things that were to be included. )

[Donna]

What does the packing slip look like,

Mine was just a regular piece of paper, it says PACKING SLIP all in capitals on the top right corner. I forget exactly where in the box it was.

Also was I supposed to get a CD Rom with my Amix software on it? I got the CD with the ActiveSync but I feel like I am missing something.

Well, all the software is on the same CD with the ActiveSync software, you have to look for it if the CD doesn't autorun (my first CD failed and refused to do anything after the initial install, Dell sent me another disk and all popped up as it should) but it's all there.

My packing slip lists the
Axim,
the foldable keyboard (I bought as an extra),
the cradle (yours should have either the cradle or the travel sync cord)
No warranty years 2&3 and
Type 11 Exchange under the 1 year warranty

If you're expecting any type of rebate you must have this slip to get it.

HTH, Donna

The rebate submission forms only ask for a copy of the packing slip. If you get an invoice, it will come in an envelope, via usps mail. Again, you're not supposed to mail that in. Just the packing slip.

For those of you who checked rebatestatus.com, only to find get the "no rebate found" screen...ask yourself this? Did you purchase your Axim through the Small Business site? If so, when prompted to enter enter your last name (at rebatestatus.com), enter your company name. I'm a lawyer, so I entered, "attorney at law." Well, you probably guessed it, my 2 rebate checks were payable to "Attorney at Law".

sure enough, once I logged back onto rebatestatus.com, I entered the company name...and my rebate submissions were there the entire time! I worried for several weeks...so give it a try!