Replacment Order

[code_joe]

I was wondering if anyone here has had to have Dell send a replacement? I called in to tech support and they said they would ship me out one next day air (it was a saturday and they said it should be there the following tuesday). Well it has now been 20 days. I have talked to a bunch of people. They just all tell me to be paitent. But I am running out of it. I was wondering if anyone has had a replacement sent to them and how long it took them to get it.

[red-i]

call them up. It took mine about 2 weeks to arrive. I got the return shipping forms first, then got the axim maybe 3 - 4 business days after that.

[Rcasa]

I am waiting on a replacement as well. It has been almost 2 weeks.

It took a week for mine to arrive. I would call them just to be on the safe side.

I waited a week and called. They said the order had not been completed and was sitting in the system. They then overnighted the unit to me.

[wgfly]

My 400mhz AXIM developed a glitch last Sunday. I called DELL, talked to a couple of customer service reps who went through a troubleshoot with me, even though I'd done that prior to calling. Anyways, they said yep, you get a replacement. Lo & behold, it showed up via UPS on Thursday of the same week!
They have my vote :o

[aximdealer]

Mine went dead 2 days after it was delivered. I called beofre noon and had a new one in my hands the next day before 4pm.

Dude, I'll stick with dell.

[code_joe]

Today now marks 3 weeks since I called in to Tech support and they said they would ship me a new one. Luckily I can use mine. for the most part. Just sorta a big annoyance when I try to write(The Touch sensitive on part of the area you input data has some issues where it screwes it self up). I know something is wrong with the order. One of the People I talked to said that the person that filled out the order put in the wrong authorization code. She said that she didn't know how to fix it and that she would forward it to her supervisor and call me back on monday(last monday). But I never heard back from her. So I have talked to a couple people since then and they have been useless. Luckily I absolutly Love my Dell Axim (And My Laptop for that matter) or I would be extrememly pissed a Dell Right now. I can't help but love them. So on Monday I will contact the last person I talked with (She gave me her Email Addy)

[Magadin]

Called mine in for a problem yesterday afternoon, received a replacement (new) at 10AM this morning. Pretty decent service for a home and home office order, my company pays a lot of money for the same next day service on their business machines.

Every once in a while you will get a tech on the phone who isn't that knowledgable or a delay in parts, however, in my 3 years of dealing with Dell at work they have been pretty much A1 as far as service is concerned.

Unless things change, I'll continue to give Dell my business.