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Old 02-23-04, 07:10 PM   #1 (permalink)
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Activesync vs Outlook 100% CPU

I have a problem and was wondering if anyone else has experienced this, or knows a fix.

When I plug my Ax in via the cradle it starts to sync, it's all good, everything is working, I smile and am happy!

If I don't currently have outlook open, ActiveSync can still sync to my mailbox by opening a process for OUTLOOK.EXE in the background (I don't get an outlook interface but I can see OUTLOOK.EXE in the process list). At this stage everthing is fine.

If I leave the Ax plugged in for more than an hour or so, when I come back and check the "Performance" tab in task manager, the OUTLOOK.EXE process is using all the available processor time, between 80 and 100%.

Opening the actual outlook interface does nothing to this figure, it just sits there chewing on processor time. Unplugging the Ax does fix the problem, the OUTLOOK.EXE process dies and proecessor time goes back to normal.

I originally thought this may have been a problem with an overly fragmented .pst file, but I have since started a whole new on, outlook runs much faster but I still get the maxed CPU when Activesync is running.

Any ideas?

Windows XP Professional
Axim X5 Advance (PPC2002) via cradle
Activesync 3.5
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Old 02-23-04, 10:22 PM   #2 (permalink)
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upgrade to active sync 3.7.1 the latest version and see if that helps out
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Old 03-01-04, 08:25 PM   #3 (permalink)
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How did this work out for you???
Any thing give or you still stuck fighting OUTLOOK.EXE on the process war
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Old 03-01-04, 08:43 PM   #4 (permalink)
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Oddly, I haven't installed the latest activesync (still on 3.5) but this CPU maxing problem hasn't occured since I stopped using my cradle. I bought a sync cable and have been using that, I also sync quite often without the cable and just use the wireless connection.

I can't imagine why the cradle would be tha cause of this since it's essentially exactly the same as the cable, but I am using the wireless more often now, maybe it's something to do with hold a permanent connection to the PC via the cradle?

Confused!
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Old 03-01-04, 11:23 PM   #5 (permalink)
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Very weird unless the cable attached to the cradle has a problem with it....Have you ( OMG cant believe I'm going to say this...) called Dell?
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Old 03-01-04, 11:55 PM   #6 (permalink)
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Nope, I bought it second hand and despite many many attempts to contact dell to get the warranty transfered, I'm not having much luck.
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Old 03-02-04, 12:03 AM   #7 (permalink)
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Figures...I'm seriously thinking to throw in the towel and go stand in the HP line....at least we can tech support that speaks english.

Last edited by gizmox5; 03-02-04 at 12:05 AM.
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