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I had the same problem as well. Was advised by RobertCF as follows:
"Run File Explorer. If it defaults to showing you My Documents, click on the LOV (the down-arrow) and change to My Device. Scroll down to find the Windows folder and select that. Scroll down in the Windows folder and find the Start Menu folder and open that. In that folder you'll see the items that appear when you click on the START button, and you'll see a folder called PROGRAMS. Open that. This should be where you find all the icons for programs you've installed (unless you've created sub menus, in which case the sub menu folders will be here, too). Simply click and hold on each icon you want delete and select DELETE from the popup menu."
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