No Support After Sales in UK - replacement

[awe]

I want to replace my Axim.

I have tried to phone the customer support line for so many times and select customer care/technical support and have tried any option that is available, or even redirect by customer care, then I will be informed that I have reaced a pocket pc que.

Once I read the service tag to them, almost everytime, they will said that you have reaced the wrong que and said 'May I take a number from you so that I can arrange a person to call you' and they will never call back.

I have a feeling that those answer the calls are Robot!!!

Anyone can tell me how to get the correct line for hardware replacement?

[Cesio]

I've never had a problem with them and I have bought many items from Dell but I know that doesn't help you. If I were you, I'd call them again, try and be patient then when someone says they'll call you back, be polite and say you'd rather hold as you've been promised this too many times and no-one ever has called you.

They may offer you their personal extension number etc. but I'd ignore it and insist you want it sorted out. If no joy ask to speak to a manager.

My advice throughout is, always (try) and be polite and show that you know it isn't the fault of the person on the phone, but do insist on getting a resolution, bit of professional assertiveness.

Good luck.

[awe]

Finally I got the response within two hours when I chose the option as business account user rather than home and office. I also got immediate reply on the phone without hearing the songs. What a difference!!!

I have been very polite to everyone in Dell but it seems nothing they can do except follow the on screen instruction.