I wanted to bring this back up to the top of the list. Has anyone from Canada gotten the new pxa255 chip and if so, how long ago did you receive your axim?
Originally posted by Gigi I just got my replacement today, and it too has the new chip!:D
GiGi:
1) when was ur first Ax manufactured?
2) do you notice any difference in terms of screen quality? cuz when i compared my old Ax with my friend's new Ax, we noticed that the old Ax had better colour/brightness.
Cheers.
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"To be, or not to be is true." -- Boole
For those of you who got your replacement. Did you have to send your Axim back before getting the replacement? And did you have to pay for shipping or does Dell cover that?
My d-pad is still a bit unresponsive to the right direction, and I've already applied the A02 Rom update. Would Dell accept this as a legitimate reason for issuing a replacement? Lasty, which numbers can I call in Canada to reach Customer Service?
I'm not sure when it was manufactured. How can I tell? All I know is that it was delivered about a month ago.
Quote:
2) do you notice any difference in terms of screen quality? cuz when i compared my old Ax with my friend's new Ax, we noticed that the old Ax had better colour/brightness
I did do a side by side comparison (I had read your other post), but I didn't notice a difference in colour/brightness. BTW, both have the updated ROM installed, so that would not be a factor.
Speedfreak,
I didn't send my first one back before getting the replacement. Dell sent me some purolator forms so I will have to send the old one back within 30 days at their expense.
Your D-pad problem sounds legitimate to me. I was having problems syncing (would only sync after a fresh reboot of my PC but not aftewards when it remained docked), which I thought was a software, not hardware problem. But Dell still sent me a new one. The service tel. for Dell Canada is 1-800-847-4096. Good luck.
Thanks for the info, Gigi. I hope they've fixed the mushy d-pad issue in their new units. I also have problems with ActiveSync intermitently dropping the connection. I'll give Dell a ring and let you all know how it turns out.
Also, are you on DSL by any chance? I take it you are from Canada so I was wondering if you were using sympatico's service. My syncing problems seemed to start when I got connected with them (from dial-up).
Originally posted by Speedfreak For those of you who got your replacement. Did you have to send your Axim back before getting the replacement? And did you have to pay for shipping or does Dell cover that?
No - the "Advanced Exchange" warranty stipulates that they will send you out a new unit, while you can keep working with your old Axim.
When you recieve the new Axim, just ship the old one back after you've transferred the data over.
All shipping is covered by Dell, all you have to do is either drop it off at a Purolator location (assuming you are in Canada?) or call and arrange a pick-up, which I just did (literally, Purolator stopped by all of 5 minutes ago). They're really great and can organize a time, say, between 4PM and 6PM. Works wonderfully, doesn't cost you a penny.
Quote:
My d-pad is still a bit unresponsive to the right direction, and I've already applied the A02 Rom update. Would Dell accept this as a legitimate reason for issuing a replacement? Lasty, which numbers can I call in Canada to reach Customer Service?
Yes - Dell WILL accept that as a reason. State clearly that your D-Pad is not properly functioning.
Also, to contact Tech Support (you want to call them - not Customer Care, unless it is within 30 days) phone:
Tech Support
1-800-847-4096
(Enter 1 - 1 - 3-1-1)
Customer Service (if it is within 30 days of purchase)
1-800-847-4096
(Enter 1 - 2 - 1 - 2)
HTH!
Nick
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Quote:
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Gigi,
Yes, I'm in Canada and I'm using('borrowing' my neighbours ;)) Rogers hi-speed with a wireless adapter. I also have a dialup connection set up for work. Sometimes when I put my Axim in the cradle, the dialup networking message box will pop up on my PC, asking if I want to dial out. The funny thing is I just want to sync, and not connect to the internet. So I'm not sure if that has anything to do with the sporadic dropped syncs but it sure is annoying.
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