Backup battery problem

[pggrosz]

Somehow, I lost my backup battery function. I don't know if this was due to a power surge or what. When I put in a fresh battery, after an hour or so, the battery power is 0% and I get a warning that the backup battery is very low. Can anyone help?

[RobertCF]

Though it's possible you did somehow damage the batter compartment or circuitry, it's much more likely you've discovered the apparently random flaw in some X4 machines: The backup battery doesn't register properly. My wife's unit has this problem, while mine does not. Often times a soft reset on her device gets the indicator to show the correct backup battery status. It's annoying and Dell never came out for a fix (other than to swap your device).