simonk

My ax is going back and a replacement being sent out, does anyone know what parts i should give to the courier?, does this mean batterys, stylus etc or just the ax??
Any advice gratefully received.....

uzziah0

I believe you send back in the package you receive the replacement in, so, wait to see what you get, and return what you get replacements for.

janine248

If Dell didn't tell you what to send back, I'd wait too...if you're still worried, call them and ask :)

Chooch

When I replaced mine, they sent a whole new Axim with everything that comes with it. I swapped out the axim and the battery, put it in the box with everything else untouched and shipped it back.

Cheryl

Quote:

Originally posted by Chooch When I replaced mine, they sent a whole new Axim with everything that comes with it. I swapped out the axim and the battery, put it in the box with everything else untouched and shipped it back.

That's what I did, too. You will most likely be charged for anything that doesn't get returned...unless you are one of those lucky people.

GazzaK

I gained a new stylus that way - forgot to put the old one in the box...

yeah, check and see what they ship you first.

I even made the deliver dude wait till I had checked that the replacement unit was A05... he he - he got a coffee so did not whinge.

__________________
GazzaK
Axim X5 Advanced
Pocket PC Mobile 2003
400Mhz Intel XScale PXA255 CPU
A05 ROM Windows Media 2003
TomTom Navigator 2 installed onto 128Mb SD Card
GPS Mouse installed into New BMW MINI :)

hamproof

When you get a replacement while within the 30 days period, does Dell send you brand new unit or refurbished unit?

My screen is a little flaxy. I can see visible scan lines (horizontal) and it is annoying me. It is more apparent on some theme I choose over others.

Does DELL pick up the shipping for your unit back to them?

Cheryl

Quote:

Originally posted by hamproof When you get a replacement while within the 30 days period, does Dell send you brand new unit or refurbished unit? Does DELL pick up the shipping for your unit back to them?

If you are within the 30 day period, you should get a new unit.

Delll will take care of shipping. When you contact them to set up the return/exchange, the will schedule a pickup for you with Airborne.

hamproof

Errr... I think return, I pick up the tab.

I just returned the AXIM Basic and I was told to ship it back at my cost.

Perhaps exchange is different. Will call them today. Scan lines are really annoying.