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| X5 Hardware Troubles Dell Axim X5 Hardware Troubles |
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06-02-03, 03:20 PM
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#1 (permalink)
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Aximsite Rookie
Join Date: Mar 2003
Location: Norwich England
Posts: 30
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what should i send back!!!!!!!
My ax is going back and a replacement being sent out, does anyone know what parts i should give to the courier?, does this mean batterys, stylus etc or just the ax??
Any advice gratefully received.....
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06-02-03, 03:25 PM
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#2 (permalink)
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Guest
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I believe you send back in the package you receive the replacement in, so, wait to see what you get, and return what you get replacements for.
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06-02-03, 06:31 PM
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#3 (permalink)
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Guest
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If Dell didn't tell you what to send back, I'd wait too...if you're still worried, call them and ask :)
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06-02-03, 08:20 PM
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#4 (permalink)
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Guest
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When I replaced mine, they sent a whole new Axim with everything that comes with it. I swapped out the axim and the battery, put it in the box with everything else untouched and shipped it back.
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06-02-03, 08:27 PM
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#5 (permalink)
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Guest
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Quote:
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Originally posted by Chooch
When I replaced mine, they sent a whole new Axim with everything that comes with it. I swapped out the axim and the battery, put it in the box with everything else untouched and shipped it back.
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That's what I did, too. You will most likely be charged for anything that doesn't get returned...unless you are one of those lucky people.
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09-10-03, 03:36 AM
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#6 (permalink)
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Aximsite Rookie
DAP Freshman
Join Date: Aug 2003
Location: Essex - Constable Country
Posts: 78
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I gained a new stylus that way - forgot to put the old one in the box...
yeah, check and see what they ship you first.
I even made the deliver dude wait till I had checked that the replacement unit was A05... he he - he got a coffee so did not whinge.
__________________
GazzaK
Axim X5 Advanced
Pocket PC Mobile 2003
400Mhz Intel XScale PXA255 CPU
A05 ROM Windows Media 2003
TomTom Navigator 2 installed onto 128Mb SD Card
GPS Mouse installed into New BMW MINI :)
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09-10-03, 08:36 AM
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#7 (permalink)
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Aximsite Rookie
Join Date: Aug 2003
Posts: 48
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When you get a replacement while within the 30 days period, does Dell send you brand new unit or refurbished unit?
My screen is a little flaxy. I can see visible scan lines (horizontal) and it is annoying me. It is more apparent on some theme I choose over others.
Does DELL pick up the shipping for your unit back to them?
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09-10-03, 02:43 PM
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#8 (permalink)
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Guest
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Quote:
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Originally posted by hamproof
When you get a replacement while within the 30 days period, does Dell send you brand new unit or refurbished unit?
Does DELL pick up the shipping for your unit back to them?
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If you are within the 30 day period, you should get a new unit.
Delll will take care of shipping. When you contact them to set up the return/exchange, the will schedule a pickup for you with Airborne.
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09-10-03, 03:34 PM
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#9 (permalink)
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Aximsite Rookie
Join Date: Aug 2003
Posts: 48
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Errr... I think return, I pick up the tab.
I just returned the AXIM Basic and I was told to ship it back at my cost.
Perhaps exchange is different. Will call them today. Scan lines are really annoying.
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