smeg36

Hey. I just got done talking to Dell, and they tell me that they won't replace my Ax for just one dead pixel. I think I have read of some people getting replacements for one pixel. Anyone have any ideas of what I should say, or who I should call? Thanks.

__________________
Devices: Motorola Q, Samsung i600, Voq Professional Phone
Accessories: Jabra JX10, Sandisk 2GB miniSD, Leadtek 9537 BT GPS
Editor:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

cageyjames

I've had problems with laptops and pixels. Just keep pushing because they will replace the unit. I can't stand a dead pixel. :D

smeg36

Ok, thanks. I am selling the unit, but I might as well get it to perfect condition so I can ask more for it.

__________________
Devices: Motorola Q, Samsung i600, Voq Professional Phone
Accessories: Jabra JX10, Sandisk 2GB miniSD, Leadtek 9537 BT GPS
Editor:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Chooch

How old is the Axim? I know after the 30 day satisfaction guarantee it can be more difficult to get a new unit for one bad pixel. I got a replacement in this window(January).

I know for dell laptops, there has to be 4 or more bad pixels to get a replacement.

smeg36

I got it in March. So it is pretty old (compared to the one month statisfaction window).

__________________
Devices: Motorola Q, Samsung i600, Voq Professional Phone
Accessories: Jabra JX10, Sandisk 2GB miniSD, Leadtek 9537 BT GPS
Editor:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Astounded EEG

keep calling until you get a rep who will replace it for you. unless they have this "can't replace for one dead pixel" thing in a script or something.

robz2fast

Dell replaced my second one for a bad pixel after about 2 months of use on it. Didn't notice pixel was out till I was watching a movie clip, thought it was dust at first. I didn't have to argue with them to get mine replaced though. I would keep pressing them for a new one, eventually they will agree that it is defective. First one was replace due to digitizer screen not working.

peterbright

It's more who you talk to. Emphasize that it's in an inconvenient place as well.

BacailX

This is the Story. The "policy" is that one dead pixel is "industry standard" for LCD screens. Now bear in mind that the afor mentioned policy is not a dell policy, perse, it is truly an Industry Standard. Normally, if a pixel is going to go bad, it does so within a week or so. Having one go out after 3 months, while rare, should still be replaced under warranty. Call technical support, because Dell customer care can only really do stuff within the first thirty days. Their reach doesn't really extend beyond that. Call tech support, and if the rep you get does not give you an exchange under your warranty, as stated by many other people, ask for a Supervisor. If no help there, ask for their supervisor. At each step, demand their first name and badge number, so they now it can be traced back to them. Keep pounding away, and i think you will get the exchange you want.

RedHerring

No bad pix on my Ax, but my brand new Inspiron developed one after a few days. One pix just up and right of center could not display green. It did red and blue just fine. Dell fixed it immediately. They did say that the display was technically "acceptable" according to "industry standards", so I said that they "didn't have very high standards now did they?" and that I was going to be doing video and image editing on it and I had to have a perfect screen. I made it clear that it was definitely NOT ACCEPTABLE and they fixed it.

smeg36

Well, it really is true. It all depends on who you talk to. I was on vacation last week, so I didn't get a chance to call Dell until today, and the first guy I talked to said he is sending me a replacement unit. I didn't have to argue, complaign, or anything. I said the exact same thing that I did to the other person last week, and this time I am getting a replacement unit. That seems kind of odd to me that it all depends on who you talk to. They have set circumstances in which to replace units, or not to, but in the end it all depends on who you talk to.

__________________
Devices: Motorola Q, Samsung i600, Voq Professional Phone
Accessories: Jabra JX10, Sandisk 2GB miniSD, Leadtek 9537 BT GPS
Editor:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Blueflies

I had a bad CD pin that I didn't notice for 6 months (I don't use CF, just SD). Dell sent me a replacement Axim in 4 days and that one had a bad pixel and the scroll button on the side didn't work in the "up" position. I called them back and now I'm getting another new replacement :) Dell is really good a taking care of their customers (at least in my experience with them).......that is once you finally get what you ordered.

--Blueflies

__________________
--Blueflies
|-Graphic Design-|-Video Production-|-Civil Engineering-|

reluctantartist

I have a dead pixel right in the middle of my display I noticed a week over a week ago but didn't haver a chance to call untill now. I hope the experiences I have heard from here are true. it is just now six months old.

-reluctantartist

mdphoenix

I've had one in the middle of my screen since I've had the unit. Hasn't really bothered me, but from what I'm reading, I think maybe I should get it replaced soon instead of waiting until the warranty is out.

smeg36

I would recommend replacing it now while you still can. It really wasn't that difficult of a process.

__________________
Devices: Motorola Q, Samsung i600, Voq Professional Phone
Accessories: Jabra JX10, Sandisk 2GB miniSD, Leadtek 9537 BT GPS
Editor:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.