This is very interesting considering that I just bought mine on the 30th. Thinking about sending it back for a refund, then purchasing again when the fix is applied to the new ones being shipped out.
You would hope these issues can be resolved through a software patch, but still being within the 30 day refund period makes me think twice just in case hardware will need to be fixed. Now what?:rolling:
Threads merged. Might as well keep it with the same topic.
__________________ What God has brought together, let man not part. Matt 19:6
..and what about Dell's snap-on (thumb) keypad???????
And why is this accessory lost somewhere in the depths of Dell's site??????....THE PLOT THICKENS YET AGAIN!!!! (sorry guys, I really couldn't resist!!!!!) :D :crooked:
__________________
pupfloW, NYC
"I don't give a damn 'bout a bad reputation"
-Joan Jett, circa 1980??
From the reactions here you would think Dell was the only company to ever make a customer wait or ever had a problem. Does anybody here remember the Ipaq ordering fiasco (none in stock, no idea when they would be in stock, maybe three months to get in stock), or the dust under the screen fiasco (Use a hair to pull the dust out? Who dreamed that one up?), or the Casio upgrade from E-100 to E-115 fiasco (How much was that upgrade)? Dell rushed to meet your demand to have the 2003 upgrade _RIGHT NOW_ and didn't test it enough. If they had waited to test thoroughly this thread would be full of whiners complaining about how slow Dell is and that if they didn't get the upgrade out _RIGHT NOW_ we'll all send our Axims back and hold our breath until we turn blue.
Dell makes a quality product, at a reasonable price. They never promised you it would run every upgrade ever created. Be happy they made 2003 available at all and just wait patiently for the fix. And be glad you didn't have to live through the other fiascos.
I would like to know how many people officially called or emailed Dell about the problem before they realized it was a problem. Think about it. If a company notified all owners of a "potential" problem after a few people called and complained, we would be receiving alerts every day!! Give me a break! It seems to me that Dell officially identified a real bug in a relatively short amount of time and is now taking the necessary steps to fix it as quickly as possible. What more could you possibly ask for? "I want a personal phone call from Michael Dell telling me about every single known issue with the Axim every time a problem is found!"
Originally posted by as77 Well, at least from the Accessories page. However, you can still add an SD card when you order a new Axim, and experience shows that they ship a Sandisk card. Which is quite dumb.
I ordered my Axim last Monday and I can definitely say that the Dutch website from Dell still offers SD cards with the Axim, I found out about the problems with the SD cards and PPC2k3 last Tuesday and considered canceling the order. I decided not to because buying something else would mean paying about € 200,00 more for product with the same features.
I'll keep an open mind as my Axim is on the UPS truck right now, but if it starts creating problems on a level that some people on this site are describing. I'll RMA the sucker in a heartbeat.
[opinion] Let's be realistic, Dell is like all other company's out there. They in the game to make money and sell product. The balancing act all company's do is keep selling product and keeping everybody happy enough that they still want to buy their product. There is no absolute way of knowing (or proving) Dell knew about the PPC2k3 problems before they started shipping new units or upgrades.
I think they probably did know but weighed the cost of stopping the units with PPC2k3 to the cancellation of orders and loss of revenue. Thinking they'd fix the problem later if anyone noticed at all. Does that make them a bad company ? or is that just a business decision. Being an engineer I'd say that the quality of the product should come first, but there's that age old marketing princple of the first farmer to the market sells the most of his produce.
There's such a pressure on company's to deliver on time and within budget for customers that have ever growing demandes for performance, reliability and reasonable pricing. That their bound to be problems with product the first few months, I usually don't buy a product that is brand new because their bound to be small problems that need to be fixed. And I took that change when I ordered my Axim (I just couldn't help my self damnit, it was calling me )
In the past I had my share of problems with Dell (to the point where they refurb'd and sold a laptop I sent for repair). But Dell hasn't lost my confidence (yet). So I anxiously waiting for my Axim[/opinion]
Originally posted by KLappDOgg Jeez what a bunch of complainers. 3 Weeks ago when I joined everyone was happy as a clam and now that they cant have MM2003 THE DAY it comes out everyone hates Dell. Thats lame. Does Dell sell anything else besides handhelds, I forget?
Why spend about 300 for a unit that does not function the way it should. It is complaining when someone buys a unit and has to wait for it to be fixed right when they receive it.
To be honest, I haven't even ordered the upgrade yet for EXACTLY this reason. Dell makes cheap stuff. Not good stuff, cheap stuff. Sometimes it works out and has decent quality, and sometimes it's crap.
I had NO confidence in the update. I still don't believe Dell will fix anything, and I fully intend to wait and see before I plunk down any dough.
Remember, Dell didn't become the company they are by providing the highest quality products, but decent quality at the lowest prices.
You can't expect to pay less and get more. The world doesn't work that way.
__________________
cribbagewiz
I have heard it said that the death penalty is not enough of a deterrent.
I think that's because it takes too long to be carried out.
A little off the topic, but I wonder if C|Net know about the SD card issue with the Axim?
It's normally when a widely read publication such as C|Net, etc publish an article on something that people (And the companies concerned) take notice and respond.
Because I personally am waiting for a response from Dell regarding that issue and what they intend doing about it.
Other than that I'm still impressed with the quality / value for money of my Axim.
Originally posted by ZER0 A little off the topic, but I wonder if C|Net know about the SD card issue with the Axim?
It's normally when a widely read publication such as C|Net, etc publish an article on something that people (And the companies concerned) take notice and respond.
Because I personally am waiting for a response from Dell regarding that issue and what they intend doing about it.
Other than that I'm still impressed with the quality / value for money of my Axim.
not really an issue, alot of people are working fine with SD Cards. its just bad cards that come from china that usually screw up. Japan ones are fine
Originally posted by ZER0 A little off the topic, but I wonder if C|Net know about the SD card issue with the Axim?
It's normally when a widely read publication such as C|Net, etc publish an article on something that people (And the companies concerned) take notice and respond.
Because I personally am waiting for a response from Dell regarding that issue and what they intend doing about it.
Other than that I'm still impressed with the quality / value for money of my Axim.
Maybe not really all that far off topic. I read on Dell Forums that a user was told by tech support that there would be a SD card corruption issue resolved by November?
Seems mightly long time for a data corruption issue to be completed but anyways...
I think that if they found that the 2003 issue is a memory timing issue, I believe that it COULD cause SD card corruption. I mean think about it. Communications with memory on the unit has to click with memory timings otherwise the CPU-memory is put in a wait state until they communicate with a GO or NO GO status. If that issue is rasied during write cycles to the SD card, I can see corruption of the card a result.
I am no techie on that end but it seems logical. I am not sure how I/O to SD cards are handled (on the card or by the PPC unit) but if Sandisk is seemingly the most susceptible to this effect, it could be good to know.
not really an issue, alot of people are working fine with SD Cards. its just bad cards that come from china that usually screw up. Japan ones are fine
To me and many others with faulty card's it's an issue... it should make no difference to the consumer where the card is manufactured - they should all work... besides most of the cards you only know where they are manufactured after you have opened the packaging...
I have a Dell Axim 300 and have ordered the 2003 upgrade disks. I am not too upset about the problem with this as I have not yet upgraded my Axim. I assume Dell will fix the problem and I will eventually get my upgrade CD which was originally scheduled to ship 7/22/03. I expect this date will slide because of the problems but as long as I get it later and it does then work correctly, I am happy. After all I have been pleased with my Axim up to now and the upgrade, while desirable, is not earth-shaking.
My gripe with Dell is not a major one, I really like my Axim and I don't plan on parting with it anytime soon. This is, whole issue, as others have mentioned is an issue of acknowledging this problem with their customers. I wouldn't want or expect them to advertise the problem on CNN, all they'd have to do is put a little sticky on their messageboards saying something to the effect of "We are aware that some users are reporting a performance issue with WM 2003 we are looking into a problem, and if necessary a fix will be provided". It's the flat out denial or the examples of blatant ignorance by the tech support staff that is offensive about the whole thing.
I remember that when it was reported that the 54xx IPAQs were having DPAD problems, HP promptly posted a page on their support site acknowledging it and advising their users to give it time to break in. I think for many their solution may not have even worked, but at least the acknowledgement let's you know that the company is listening to you (or at least it makes it seem that way). I never doubted that Dell wouldn't fix this, after all, I think that it is very much in their interests to have benchmarks being published in the next few months that are comparable to the other PPCs on the market right now, its just that they need to work a bit on their bedside manner, so to speak.
Originally posted by ZER0 To me and many others with faulty card's it's an issue... it should make no difference to the consumer where the card is manufactured - they should all work... besides most of the cards you only know where they are manufactured after you have opened the packaging...
Well that's not very fair if you are referring to Dell. You want any old piece of crap you poke in the slot to work? :crooked:
Boards all over are full of people with issues about various combinations of SD CF and some brand of electronic equipment. I have a Minolta Dimage 7. Bryan Biggers has a site where people can post compatibility problems with CF cards and the camera to avoid the issue. They also have benchmarks to show whic cards are faster. Amazing the amount of variability in these things. Maybe Dell should have a recommended list.
I just returned a Lexar 256mb SD card. It was bad plain and simple and it kept getting worse. I verified it was bad by verifying it against a --- Sandisk 256 mb a coworker has!
Apparently SD cards actually have a CPU and some sort of Flash ROM that holds the program to operate it. I mean look at the number of pins - you can't even get 8 bits of data off those lines much less sticking an address onto it. It is obviously serialized access. Lexar had a statement on their site about a rare incompatibility with one of their cards and a particular camera. they stated that they could re-flash affected customers cards to fix the issue. Anyone know of a good source to find out the technical guts of SD cards? Probably be a dry read but you never know...
Follow Us
RSS Feed
Follow on Twitter
Facebook
YouTube
Uber Member
:crooked:
