Dell found a glitch inside software it created as part of the 2003 upgrade. The Dell software was designed to work with the Windows Mobile 2003 for Pocket PC operating system. However, the glitch is not related to Windows Mobile 2003 for Pocket PC software itself, Blackburn said.
Dell will most likely deal with the problem by offering an Axim software update. It can distribute the upgrade via its Web site and also put it on a CD-ROM that could be mailed to customers.
Blackburn said he could not offer an exact time frame for when the update will be released.
While it works on the fix, the company will continue to take Axim orders. However, it will not ship any new Axim units or offer a planned Windows Mobile 2003 for Pocket PC software update for Axims currently running Pocket PC 2002 until the fix is available, Blackburn said.
With Dell's attitude toward this and the 'nothing is wrong' attitude, when the time comes for me to upgrade, I will be looking VERY heavily toward another company.
I have been a devout Dell customer. I have only had Dell laptops and purchased Dell desktops for family and myself, 5 desktop units and 3 laptops overall. I don' t like their handling of this. It's typical corporate manuvering which always hurts the employees and customers.
Dell employees also needs to remember that this type of information will hurt them. The management need to think of negative responses, in terms of how the public responds to it ,such as how my thoughts of Dell are currently.
I don't even have a MM2K3 unit, nor did I order the MM2K3 upgrade. I simply don't appreciate the customers being held in the dark like they have been and lied to. Some users here have even as far as yesterday reporting that they have been told by Dell that 'there is no problem.'
Dude, this is my last Dell. I know that this may be extreme to some peole but I look at how a company handles problems such as this as well as how it reports it to its customer base.
Here is is an example of how a recent problem from a company SHOULD be handled: Sony Shock Recall
given my experience with dell's (canada) customer service and now this screwup, im afraid dell has gotten their last doller from me....im still happy with my axe mind you, but this was my first purchase from them, and i just dont see me throwing 3-4 grand at them for a laptop after this experience....
Gee, it's really too bad that Dell could not have addressed this in an honest, up front manner - rather than telling customers "there is no problem".
They should have known that they could not hide the issue forever.
Now they have acknowledged that a few customers who have not filed formal complaints are having some isolated problems with the new OS. They freely did this after the dirt was piling up on the industry web sites like C-Net.
What constitutes a formal complaint, being over-run by masses of armed customers? It seems Dell only responds when it sees "the whites of their eyes"
Dell really is a pretty good company, above average in the industry. They have a lot of very good products. Too bad that isolated incidents like this reflect very poorly on the corporation.
Let's hope this is isolated to the Axim product line & will not be repeated in the future.
There are a lot of starving technical people (literally) in the Austin area, maybe a product management change would get the attention of the Axim Technical Support weenies who represent Dell to the public.
Once upon a time, "Corporate Image" was everything
I still think my Axim X5 (2002) is a great bargain.
they're working on the fix people.. I understand they didnt release this earlier and some of you are angry.. but at least they're holding off the units till they patch everything. They're simply acknowledging that its a software glitch and not hardware based :) I'm sure we'll see a patch soon
Ok, everyone is pissed about Dell's "playing dumb" (including myself) about the situation. But they have found the problem, and our Axims will be up and running in no time. This proves wrong everyone who said they'd just ignore the problem. A major company like Dell just CAN'T do that. It would almost certainly ruin them. It would have been only a matter of time before this hit more influential media like newspapers and magazines.
Please everyone, don't go returning your Axim because you're mad at Dell, don't buy anything else from them if you don't want to, but won't you miss everyone here at Aximsite :)
I for one am happy with my Axim, and will be thrilled when this patch is released.
Originally posted by mikeo007 Ok, everyone is pissed about Dell's "playing dumb" (including myself) about the situation. But they have found the problem, and our Axims will be up and running in no time. This proves wrong everyone who said they'd just ignore the problem. A major company like Dell just CAN'T do that. It would almost certainly ruin them. It would have been only a matter of time before this hit more influential media like newspapers and magazines.
Please everyone, don't go returning your Axim because you're mad at Dell, don't buy anything else from them if you don't want to, but won't you miss everyone here at Aximsite
I for one am happy with my Axim, and will be thrilled when this patch is released.
Yes they can. Toshiba's doing it right now to a lot of users.
Besides, no one ever said they'd ignore it forever. I'd like to see where people said that. They just said they were ignoring it period.
And sorry, I'm a fan of no company: I buy what works. I can like a company one minute and hate them the next if they screw me.
And call me cynical, but I'm not confident that this will be totally resolved soon. I'm sure there will still be lingering issues. Hell, HappyCheeseCake is STILL banging the drum to get Dell to fix the Sandisk SD card issue.
And besides, even with an iPaq, I'll still come hang out here. :D
Originally posted by ceej13 Remember: This is Dell's first attempt in the PDA world. They are not like HP/Compaq, Sony, Toshiba, Handspring, yada yada.
You're right. They're not. For that reason I would have expected them to take MORE care than HP, Toshiba, Palm, etc to make sure it went off as smooth as could be.
I mean, think about it: no one had any reason to believe that Dell couldn't have pulled it off if they were shipping WM2003 the day of release, especially after the results everyone else was getting.
I can understand recent post about giving DELL the benefit of the doubt, however when they release statements on CNET saying "they had no idea about the problem" It has to make you wonder.....
I know just from reading posts on Aximsite that there was some users with issues the moment ppc2K3 was released- users that called DELL reporting problems.....
I checked out Dells website and they don't mention anything, I even went as far as starting to place an order, and it said my ship date would be 7/22. I couldn't find anywhere to get updates or any links, is there another website or link besides Dell.com that I can check when it comes out?
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Dell finds glitch | news.com
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