I think I've had enough of my d-pad - Page 2

jeepfaned · 08-12-03, 10:34 AM

must be nice rob...wish i could get so lucky,,,how long did it take to get your new unit...did u send in the old 1 1st??
hows that work,cuz i think im going to do it this weekend

robow8 · 08-12-03, 11:23 AM

Just to let you know, they'll try to get you to do all sorts of stuff (soft reset, hard reset, change settings, etc.) before they will authorize a replacement. Talked to them on Wednesday, came on Friday. Just the Axim, no batteries, no cables, nothing. Send the old one back in the box the replacement came in. Actually, it was a good experience considering all of the horror stories that are out there!

jeepfaned · 08-12-03, 11:39 AM

sweet,thanks for the 411
if thats all it takes,im doing it,cuz my dpad really sucks,at this point i dont even care if the new one comes with 250 or 255
only thing is getting all my programs put on the new unit,but if thats the least of my concerns..im doing ok

08-12-03, 11:57 AM

I'll probably give them a call tomorrow evening. Maybe I could get mine by Fri so I can reload everything over the weekend. Before I call, what sort of backups do I need to make? Just the ActiveSync?

jeepfaned · 08-12-03, 12:19 PM

i wonder if active sync will make u create a guest profile or do u have to start over with active sync?
rob..how did it work for you?
im thinking u probaby have to just start from scratch,which is fine by be cuz i have alot of junk that needs cleared out

robow8 · 08-12-03, 08:08 PM

If you backup with active sync, you connect as a guest, do your restore, then the next time you sync it should be back to your old profile. I didn't backup, had some junk that I wanted to get rid of, so I did a clean install.

jeepfaned · 08-12-03, 08:25 PM

cool..thanks for the info